Systems & IT Operations Specialist Resume

JAVANE BROWN

Jersey City, NJ 201-***-**** ***********@*****.***

SYSTEMS & IT OPERATIONS SPECIALIST

Enterprise IT Support Systems Administration Security-Focused Operations Results-driven IT professional with 5+ years of enterprise experience supporting end-users, systems, and infrastructure in mid-market and enterprise environments. Strong background in Windows systems administration, Microsoft 365, Active Directory, endpoint management, network security, and user onboarding. CORE SKILLS

Windows 10/11, Windows Server, Active Directory, Microsoft 365 Administration, Exchange, Intune, Tier II/Tier III Support, SonicWall Firewalls, VPN, MFA, TCP/IP, DNS, DHCP, Asset Management, PowerShell, User Onboarding, Incident Management

PROFESSIONAL EXPERIENCE

HCL Technologies – Systems Support Analyst / IT Operations Specialist (2025–Present) Provide enterprise-level onsite IT support, execute standardized system imaging and endpoint configuration using Microsoft Intune and Active Directory, maintain AV systems, and support business-critical operations. Robert Half – Tier II Systems Support Engineer (Contract) (2022–2025) Resolved Tier II escalations, administered SonicWall firewalls and VPN access, supported Exchange migrations, and led new-hire onboarding and application training.

Robert Half – IT Support Analyst / Junior Systems Administrator (2020–2022) Delivered Tier I/II support, implemented MFA, assisted with network maintenance, managed assets, and authored knowledge base documentation.

CMC Development – IT Support Technician (2019–2020) Provided multi-site technical support, managed hardware deployments, and documented troubleshooting procedures. EDUCATION

Bachelor of Science in Computer Information Systems (Cybersecurity & Programming) – In Progress, DeVry University Programming Essentials Certificate – DeVry University