IT Support & System Administration Specialist

Rahul Uniyal

Email: ***************@*****.***

Phone: +91-812**-*****

Location: Chandigarh

Date of Birth: 20 March 1989

Professional Summary

Dedicated and results-driven IT professional with 10+ years of experience in technical support, system administration, and IT infrastructure management. Strong expertise in troubleshooting, deploying IT solutions, and maintaining secure and high-performance systems. Core Competencies

• Technical Support: Windows OS, MS Office Suite, O365, Intune, Azure Entra ID, SCCM

• Networking: DNS, DHCP, Outlook, printers, connectivity troubleshooting

• Infrastructure: Active Directory, GPO, VMware, Veeam, ManageEngine

• Security: CrowdStrike, Cisco Umbrella, Malwarebytes

• Hardware: Laptops, desktops, printers, BIOS, diagnostics Professional Experience

System Administrator – Technijian IT Services Pvt. Ltd. (2021–Present)

• Manage and support IT infrastructure across multiple client environments.

• Monitor servers, networks, and endpoint performance.

• Implement IT security protocols and compliance standards.

• Provide advanced L2/L3 support.

• Administer Active Directory, GPO, and access controls. Technical Officer – Indian Public School, Dehradun (2018–2021)

• Managed complete school IT infrastructure.

• Administered and optimized School ERP.

• Provided technical support to staff and handled system upgrades.

• Managed labs, networking, and CCTV operations.

Senior Desktop Engineer – Wipro (2015–2018)

• Provided advanced desktop and system support.

• Resolved complex hardware/software issues.

• Assisted in IT implementations and migrations.

Associate Engineer – LIPI Data Systems Ltd. (2013–2015)

• Delivered hardware/software support.

• Performed system maintenance and deployments.

• Supported network configuration and documentation. Education

• B.Com – HNBGU Srinagar Garhwal (2010)

• 12th – SGRR Public School (2007)

• 10th – SGRR Public School (2005)

• IT Diploma – Jetking (2013)

Certifications

• Microsoft Excel – CADD Centre

• 3CX Certified

• EasyDMARC Certified

• Microsoft Azure Fundamentals (AZ-900)

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