Multilingual Customer Service & Operations Professional

Katie A. Montero

407-***-**** • *************@*****.***

Hello! I am Katie, an experienced professional with a background in money handling, customer service, and management. I pride myself on delivering exceptional customer experiences, whether through providing guidance or personally planning for smooth operations. I am bilingual; I speak, read, and write English and Spanish fluently. I'm excited about the opportunity to contribute my skills and enthusiasm to a role in your company, where I am sure all the skills I have acquired will come in handy.

SKILLS

●Time Management

●Customer Service

●Bilingual

●Leadership

●Mediation

●Project Management

●Self Management

Sales

PROFESSIONAL EXPERIENCE

Wendy’s, 12242 Narcoossee Rd. Fl August 2021- September 2023

Team Trainer, Line Cook and Cashier

● In charge of cashiering, including money handling, goods management, and customer relations.

● Took and prepared orders, both through the front of the store and through the drive thru.

● Had responsibilities in answering any questions a customer might have, whether in person or through phone calls

● Trained new crew members, helping them become efficient and keeping line operations running as smoothly as possible.

Cutco May 2023 - June 2023

Sales Representative

●Trained to sell high quality products, both through in person and online appointments.

●Communicated with and held positive relationships with customers.

●Learned to upsell and anticipate the personal needs of my customers.

Andretti Indoor Karting and Games, Orlando, Fl March 2024 - October 2025

Arcade Attendant

●Provided a fun and memorable experience for all guests by being attentive to their needs and checking in on them.

●Interacted with and protected the privacy of high-profile guests.

●Operated games for both individuals and large groups.

Universal Orlando Resort, Orlando, Fl April 2025 - October 2025

Park Operations

●Focusing on guest satisfaction and safety.

●Operating ride controls, loading/unloading guests, enforcing rules, performing safety checks, cleaning the area, theming

●Maintaining a positive attitude and following strict safety protocols to create memorable visits.

EDUCATION

North Bergen High School, North Bergen, NJ September 2018 - June 2020

Saint Cloud High School, St. Cloud, FL August 2020 - May 2022

Valencia College, St. Cloud Campus, FL Currently

PROJECTS

Currently, I am taking an online course called Wolfer&Co with the goal of acquiring a certificate for wedding planning, which is my ultimate goal and grandest passion. I pride myself in being ambitious and going after what I want.

TANGIBLE ACCOMPLISHMENTS

●Employee of the month during my first year at Wendy’s

●Small Business and Entrepreneurship Certification

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