Operations Lead - 5+ Years in Fulfillment & Team Management
Resume:
Tasha Whisman
Newark, DE *****
*************@*****.***
Professional Summary
Hardworking process assistant manager with 5 years of experience in team leadership and operational efficiency within the fulfillment industry. Proven track record in managing a team of 200 associates, ensuring quality and safety standards, and enhancing productivity through effective scheduling and training initiatives. Strong background in customer service and patient care, complemented by certifications in nursing assistance and medical assisting. Skilled in Microsoft Office and team management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
The Original Hot Bagels-Newark, DE
September 2025 to January 2026
• open the store
• before shift set up
• made coffee hot/cold
• took phone orders
• took orders at the counter
• took orders from delivery service apps
• double-checked cooks work and bagged orders with correct receipts for the appropriate customer
• handed out orders in a orderly and timely fashion
• Outstanding customer service was my number one priority
• end of shift clean up and stock
Process Assistant Manager
Amazon Fulfillment Center-Akron, OH
October 2019 to August 2024
• scheduling the positions of all 200 associates under me every quarter of our shift
• keeping track of our rates per q
• assuring quality is at the highest
• making sure each station was covered for each associate
• team building exercises
• continued training
• safety meetings before every shift
• made sure all isles and walk ways were clear of debris
• made sure all safety gear was worn by each associate and was correctly applied
• lock out, tag out
• maintenance on all machines under my lead
• cleared jams
• packed orders
• pallet jack
• steel toed boots
• management documentation on all associates for each q of the shift
• Fluent in Microsoft programs
STNA (State Tested Nursing Assistant)
Maxim Healthcare-Akron, OH
March 2014 to September 2019
• would set my own schedule by using the app to select hours and location for each shift
• always wore my agency uniform and name tag
• always had my hours confirmed with the charge nurse upon arrival and exit of the facility
• performed activities of daily living with each patient to the best of my ability
• charted on each patient appropriately
• turned in all time sheet confirmations to the app by the due date and time to payroll Education
State Tested Nurse Assistant (Trade school)
The State of Ohio-Lorain, OH
May 2005 to May 2021
Medical Assisting (Trade school)
Wayne County Schools Career Center-Smithville, OH
August 1999 to May 2002
High school diploma
Waynedale High School-Apple Creek, OH
August 1998 to May 2002
Skills
• Content editing
• Windows
• Cash register
• Pricing
• Shift management
• Communication skills
• English
• Retail management
• Pet care
• Management
• Supervising experience
• Computer skills
• Leadership
• Attention to detail
• Patient care
• Quick service & fast food restaurant
• Editing
• Merchandising
• Microsoft Word
• Microsoft Excel
• Team management
• Training & development
• Patience
• Store management
• Sales management
• Writing skills
• Patient monitoring
• Typing
• Microsoft Office
• Retail sales
• Office management
• Customer service
• Word processing
• Translation
• Assistant manager experience
• Proofreading
• Housekeeping management
• Office experience
• Sales
• Cash handling
• Transcription
Certifications and Licenses
Driver's License
June 2024 to June 2027
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