Customer-Focused Project Coordinator and Service Leader
Resume:
DESI JO ANDAZOLA
***** ********* **. • Thornton, CO
**********@***.***
PROFESSIONAL SUMMARY
I am a versatile and tenacious customer-focused professional with 9+ years of experience in client services, project coordination, and process improvement at a global manufacturing company. I build strong, trust-based relationships with internal and external stakeholders, delivering accurate, on-time support in fast-paced, high-volume environments. Known for my passion for the customer experience, I proactively solve problems, communicate clearly, and leverage data and systems to keep work moving smoothly and on schedule. Fluent in Spanish (verbal and written), I excel in supporting diverse customer portfolios and collaborating across teams to drive mutual success. PROFESSIONAL EXPERIENCE
Supervisor – Graphics Projects
Ball Corporation • Westminster, CO
APRIL 2025 – NOVEMBER 2025
Managed the day-to-day graphics processing workflow for a team of 6 specialists located in the U.S. and Mexico, ensuring projects were executed on time and to customer specifications. Worked directly with new and existing customers, providing guidance through the full development of artwork for production, including graphic intake, setup, separations, piloting, press checks, and production.
Collaborated with production control, commercial sales, and quality teams at each production plant to anticipate issues, resolve escalations, and protect production timelines. Led coordination and collaboration with internal cross-functional counterparts on graphic innovation projects and initiatives designed to enhance the customer experience. Managed invoicing and billing for all graphics-related charges, partnering with the Graphics Manager and Prepress team to resolve complex discrepancies and maintain accurate records. Improved on-time delivery of graphics projects by approximately 10% through tighter coordination with plants and proactive issue resolution.
Client Services Success Specialist
Ball Corporation • Westminster, CO
AUGUST 2019 – APRIL 2025
Supported outside vendors with new and revised artwork submissions, ensuring all files met technical and quality requirements for production. Provided timely artwork status updates and responded to inquiries from internal and external customers to ensure transparency and confidence throughout the process. Supported team training by sharing best practices and documenting processes to drive consistency and reduce errors.
Maintained accurate and detailed records in Ball Graphics (Esko WebCenter), enabling efficient tracking and reporting of jobs.
Effectively communicated business needs with other departments to ensure timely processing of graphics for pilot and production runs.
Contributed to a reduction of artwork-related delays by approximately 15% through proactive communication and follow-up with customers and internal partners. Graphic Prepress Coordinator
Ball Corporation • Westminster, CO
JANUARY 2018 – AUGUST 2019
Processed graphics through Esko Automation Engine to meet plant specifications and production standards.
Provided quality assurance on resolution, colors, color breaks, and layout to ensure jobs were set up accurately to plant specifications.
Replenished materials to account for updated artwork and colors, maintaining accurate documentation for future runs.
Communicated with raw artists regarding any errors and updates needed to graphics to maintain quality and consistency.
Ensured quick and timely turnaround of artwork to meet production deadlines. Trained Prepress team members working in Queretaro, Mexico (in person and remotely) to standardize processes and quality expectations.
Increased first-pass approval of prepress files by an estimated 10–15% by strengthening quality checks and feedback to artists.
Accounts Payable Processor
Ball Corporation • Westminster, CO
DECEMBER 2015 – JANUARY 2018
Collaborated with internal and external customers to resolve issues preventing payment, maintaining strong vendor and plant relationships. Handled high-volume A/P processing of 1,300–1,500 invoices per month with a 1% error rate, supporting business continuity and vendor trust.
Achieved a 98% on-time payment rate while managing multiple priorities and deadlines. Trained staff to replace my position in a new division in Mexico, transferring knowledge and ensuring a smooth transition.
Managed A/P for 6 new plants with excessive past-due invoices, utilizing problem-solving skills and internal communication to reduce backlog.
Consistently ranked as the highest processor out of 11 team members in the department. Processed miscellaneous & corporate invoices, PO and non-PO invoices for production plants; worked with plants to resolve pricing and quantity discrepancies. Keyed high-priority check requests with 100% accuracy, ensuring critical payments were executed without error.
Received the Excellence Award for outstanding performance and dedication. EDUCATION
Abraham Lincoln High School, Denver, CO – High School Diploma Denver Peak Academy, Denver, CO – Green Belt Certification in Lean Process Improvement Applied Lean methods to streamline internal workflows, contributing to cycle-time reductions of approximately 10% in targeted processes.
ADDITIONAL SKILLS
Collaboration and cross-functional teamwork
Project workflow and coordination
Customer-facing communication and relationship building Bookkeeping and accounts payable processing
Exceptional verbal and written communication
Detail-oriented with high accuracy in high-volume environments Fluent in Spanish (verbal and written)
Comfortable learning and working with various software platforms (e.g., Esko WebCenter, Automation Engine)
Strong customer success mindset with a focus on retention, satisfaction, and continuous improvement
Proven problem-solver with a can-do attitude and ability to troubleshoot on the fly in fast-paced settings
RELEVANT STATISTICS
9+ years of experience in customer-facing, project coordination, and operations roles. Processed 1,300–1,500 invoices per month with only a 1% error rate and a 98% on-time payment rate.
Improved on-time delivery of graphics and prepress projects by approximately 10–15% through better coordination, quality checks, and communication. Helped reduce artwork-related delays by an estimated 15% by proactively engaging with customers and internal teams.
Applied Lean process improvement tools to drive cycle-time reductions of roughly 10% in select workflows.
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