Dynamic Senior Account & Operations Leader
Resume:
*************@*****.*** Indianapolis, *****, IN
SUMMARY
Dynamic Account Manager with over 25 years of experience in operations and account management, specializing in driving revenue growth and enhancing customer satisfaction. Successfully managed teams generating up to $2 million in revenue and led efforts in territory sales and B2B initiatives. Proven track record of expanding client accounts and optimizing logistics. Committed to leveraging robust project management skills and strategic relationship building to deliver outstanding results, ensuring alignment with company goals. WORK EXPERIENCE
Midwest Operation Manager
Kettlebell Kitchen • Indianapolis
05/2016 – Present
Oversaw operations for multiple units across the Midwest region. Directed teams in various cities to enhance operational efficiency. Managed budgets effectively to ensure financial health. Administered payroll and timekeeping for operational staff. Spearheaded new branch expansions and startups in the Midwest region. Collaborated with the sales team to secure new accounts. Established new vendor relationships to support operational needs. Executed project management tasks to streamline processes. Managed warehouse operations to optimize logistics. Accountable for all deliveries within the Midwest region. Conducted inventory management to maintain stock levels. Orchestrated fulfillment and logistics for a food preparation company. Shelton Jones
Account Manager
Operations Manager
Executive Management • Indianapolis
02/1999 – 05/2019
Managed multiple unit operations for the Indianapolis division. Led a revenue stream of $1.5 to $2 million, supervising a team of 5 managers responsible for distinct areas.
Oversaw P&L management to ensure profitability.
Administered budgets to maintain financial integrity. Handled payroll and timekeeping for division personnel. Implemented and monitored the Environmental Health and Safety (EHS) process within the division. Directed a workforce of 50-60 personnel.
Coordinated project management and job scheduling to meet operational deadlines. Executed bidding and sales processes to acquire new contracts. Enhanced customer service across multiple facilities. District Manager
Executive Management Service • Indianapolis
03/1999 – 05/2017
Managed multiple units within an Indianapolis district. Performed account management, ensuring quality customer service for the client base. Led a project management team to achieve operational goals. Oversaw business operations generating $1 million to $1.5 million in revenue. Branch Manager
Strom Recruitment • Indianapolis
05/1997 – 06/2000
Directed sales operations for Indianapolis and Dayton markets. Supervised 3 account managers and 4 recruiters to achieve team objectives. Engaged in B2B sales to drive business growth.
Managed payroll and timekeeping processes for branch staff. Applied knowledge of union procedures and tactics for compliance. Account Manager
Industrial Labor • Kansas City
05/1996 – 05/1997
Executed territory sales and B2B initiatives to boost revenue. Delivered exceptional customer service to clients within the territory. Handled payroll administration to ensure accurate compensation. EDUCATION
Bachelors - Social Science/Economics
Kansas State University, Manhattan, KS • Manhattan 1990 – 1996
SKILLS
CERTIFICATES
RBSM (Registered Building Service Manager
OSHA Certified
Bloodborne Pathogen Certified
HazCom - Training
Recruiting Account Management Multiple Unit Management Sales/B2B Negotiating Microsoft Office Google Docs Budget Management Payroll Timekeeping Administration Warehouse management Inventory management PNL Management Project Management Biding/Sales Customer Service Contract Negotiation Collaboration Sales Background Advanced Negotiation Skills
Contact this candidate