Client Relations and Sales Specialist

BENEDICTA SIKA OTI

Phone: +1-234-***-**** Email: **********@*****.***

Professional Summary

A customer-focused professional with over 7 years of experience in client relations, sales, and problem resolution. Proven ability to build lasting customer relationships and provide exceptional service, with a record of providing swift resolutions that protect company reputation. Adept at conducting needs analysis and utilizing CRM platforms like HubSpot to ensure customer satisfaction. Work Experience

Client Acquirer Universal Merchant Bank, Kumasi, Ashanti Region March 2016 - March 2018

● Delivered exceptional customer service by addressing concerns and providing resolutions, often within one hour, which contributed to cultivating a loyal client base.

● Conducted in-depth customer needs analysis to effectively recommend and upsell products and services that met client requirements.

● Developed and executed communication strategies to nurture professional relationships and foster profitable, long-term partnerships.

● Exceeded individual, branch, and zonal targets and was recognized as an "excellent performer" and "speed champion."

Business Development Specialist Tap & Hop Pty Holdings, Ghana April 2023 - November 2023

● Managed client relationships and fostered partnerships using HubSpot CRM, ensuring a personalized service approach.

● Delivered exceptional customer service through efficient telephone communication, ensuring client satisfaction.

● Collaborated with developers and IT professionals to enhance efficiency and improve the customer experience.

● Generated and closed new leads by tailoring solutions to meet specific client needs.

● Utilized Google Suites and Slack for internal communication and teamwork to support company growth.

District Sales Coordinator Axis Pension Trust Ltd, Kumasi, Ashanti Region March 2018 - March 2020

● Resolved client inquiries quickly and effectively through meticulous research and communication.

● Successfully enrolled new clients onto pension plans and fostered long-term partnerships.

● Led a top-performing team that was recognized for exceeding sales targets.

● Provided comprehensive retirement planning and investment advice to clients.

● Delivered exceptional customer experience to clients hence leading to improved customer satisfaction that expanded the customer base through regular follow up visits and calls. Education

Catholic University of Ghana – Bachelor of Science in Business Administration (Management Option) May 2010 - June 2014

● Graduated with a 3.44 GPA and ranked in the top 10% of the class.

● Consistently on the Honor Roll.

Notre Dame Girls Senior High School – West African Council Certificate Examination (Business) June 2005 - June 2009

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