Customer Service & Retail Associate Resume Title
Resume:
Khadecia Highins
Edgartown, MA *****
*******************@*****.***
Professional Summary
Dynamic customer service professional with a proven track record at Sutherland Global Service, excelling in issue resolution and fostering loyalty through empathy. Recognized for reliability and teamwork, consistently exceeding performance goals while maintaining professionalism. Skilled in cash register operation and adept at enhancing customer satisfaction through effective communication and support.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Cash register operation
Order taking
Written and verbal communication
Merchandise restocking
Time management skills
Team collaboration
Professionalism and courtesy
Issue resolution
Work History
June 2024 - Current
Granite Five & Ten Store - Edgartown, MA
Cashier/ Sales Clerk
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
October 2023 - January 2024
Brewberry - Waterbury, CT
Dishwasher
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
June 2023 - September 2023
YMCA - Chester, CT
Camp Counselor
Worked with children of varying age, interest, skill, and developmental levels.
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Led groups of children safely through variety of camp activities.
Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
November 2021 - May 2023
Sutherland Global Service - Mandeville,Jamaica
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Met customer call guidelines for service levels, handle time and productivity.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Participated in training programs to enhance product knowledge and customer service skills.
January 2019 - November 2021
Mega Mart Club House - Mandeville, Jamaica
Sales Representative
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Participated in trade shows and conferences to network and generate leads.
Enhanced customer satisfaction by providing comprehensive product demonstrations.
Education
June 2018
Pours High School Manchester, Jamaica
High School Diploma Foods Nutrition & Health
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