Multifaceted IT & Healthcare Support Technician
Resume:
Mike Purcell
**** ****** **** **. ***. * Chesterfield MO 63017
**********@*****.***
https://www.linkedin.com/in/mike-purcell-2744a833/
EXPERIENCE
Company: Spectrum 09/2024-Present
Title: Field Technician Support Representative 1
provision and activate modems, routers, HD boxes, and pods for field techs
troubleshooting
documenting call resolution
phone and email support
attention to detail
following procedures
scheduling with customer
equipment inventory
customer service
maintaining equipment inventory
Company: BJC Healthcare 10/2022 -09/2024
Title: Sterile Processing Tech/Supply Distribution Tech
Thoroughly sanitize hospital equipment for patient use ensuring patient safety and health
Promptly fulfill equipment requests to support critical healthcare operations
Strategically distribute sensitive equipment throughout the hospital
Company: U.S. Bank 10/2023 – 05/2024
Title: Payment Processor
Executed precise data entry tasks for diverse lockbox clients using FIS RIDS software.
Proficient in managing financial transactions on Red Hat Linux platform.
Consistently meet and exceed deadlines in a fast-paced environment.
Skillfully sorted mail utilizing the Bell and Howell mail sorter for enhanced operational efficiency.
Company: Strategic Systems 06/2023 – 07/2023
Title: Field Technician/Technical Support
Field technical support for retail clients related to networking devices, POS, and backup power systems.
Break-fix printers and basic printer maintenance
Company: Frontline Managed Services 04/2023 – 06/2023
Title: Service Desk Analyst
NetDocuments and iManage for document management
Service Now for ticket creation and management
MS Office – Outlook, Excel, Word for office production with email, spreadsheets, and word processing
Proxy Pro Master, Bomgar to remote into clients’ computers
Setting up MS Azure for multi factor authentication
Unlocking accounts and resetting passwords in Active Directory
Phone and email for support and troubleshooting
Audio and video troubleshooting in MS Teams and Zoom
Technical support for clients in the legal industry
Troubleshooting printer, laptop, and desktop computers
Company: Conifer 09/2021 – 09/2022
Title: Senior Health Information Management Senior Specialist
Processed medical documents for scanning
Provided medical information to requesters
Retrieved information from Epic and Healthsource software
Reviewed patient records for duplicate information before submitting to opposing legal counsel
Tracked information in Excel
Reviewed documents for legal and HIPAA compliance
Multitasking
Customer service by phone and email Service Level Agreements for various clients for testing and administration
Company: U.S. Bank 06/2016 – 09/2020
Title: Software Tester / Business Technology Analyst
Moving files on mainframe
Modifying scripts in mainframe to process files
Met Service Level Agreements for various clients for testing and administration
Produced image and data test files for transmission test
Performed administrative tasks on various lockboxes
Logged tests in MS Excel spreadsheets and MS Sharepoint
Meeting notes kept with OneNote
Correspondence with Sametime Connect, Lotus Notes, Microsoft Teams
Data entry on software tests
Tracked and organized test materials through mail
Received multiple US Bank awards for work performance
Moving/relocating computer equipment in test lab
Setting up computer equipment in test lab
Break-fix printers and basic printer maintenance
EDUCATION
Master of Science: Management Information Systems, University of Missouri-St. Louis, December 2015, 3.55 GPA
Bachelor of Science: Computer Science, Webster University, May 2003, 3.4 GPA
CERTIFICATIONS
Comptia Security+ ce August 2023
SKILLS AND TECHNOLOGIES
Microsoft Office Suite, Help Desk, ServiceNow, Wireshark, FTK Imager, Kali Linux, Oracle VirtualBox, Autopsy, HTML, Cisco, Azure, Cloud Computing, Active Directory, File Permissions, Windows 11, SIEM, Sentinel
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