Customer-Focused Administrative Professional with Strong Communication

NANCY K. RAFTER

FLEXJOB

Remote Inbound Cust. Phone Support Associate

CONTACT INFO

NANCY K. RAFTER

Phone and TEXT:

480-***-****

EMAIL:

********@*****.***

HOBBIES

Reading

Gardening

Beading (jewelry making)

Various Crafts

EDUCATION

Arcadia, (CA) H.S.

1967 – 1971

GPA 3.8

Food Handlers License

Expiry date 9/27/2008

Six Sigma Green Belt

2000 – no expiry

WORK EXPERIENCE

Owner: Cleaning by Nancy

2016 – 2020

Customer service focused. Determine client’s needs as soon as possible and be proactive in cleaning hard-to-reach areas. Keep Customer appraised of findings. Pay special note of broken or worn baseboards, fingerprints on door jambs, missing grout, cracked tiles, etc. Keep accurate calendar of upcoming appointments.

Allied Packaging Corp, Phoenix, AZ

Admin. Assistant/ Accounts Receivable Clerk

2005 – 2016

Open daily mail to separate checks and payments.

Post cash, checks and electronic payments. Follow up on missed or late payments being tactful at all times.

Manage defective inventory for return to vendor.

Ensure company receives credit/ compensation for returned materials which involved a large amount of follow-up and negotiating skills.

Bank of America, NY, NY

Exec. Admin. Assistant/ AVP Process Design Engineer

1980 - 2005

Began as Exec. Admin. Assistant. Secretarial duties as tasked.

Dictation, typing skills.

Supervised 4 staff in Credit Exam. Support roles providing admin. assistance to VPs in Credit roles that determined credit worthiness of various borrowers. Quarterly performance reports on all support staff.

5 years experience internal sales support program tasked to help the banking centers meet their goals through effective data-mining.

Manage my calendar and set up weekly telephone conference calls to facilitate Green Belt projects. Strong communication skills. My first Green Belt project was statistically proven to save the Bank $500,000 a year. Managing a Geen Belt project required quite a bit of typing/ data entry to capture needed information as well as constant communication with team to maintain forward momentum. I am truly a team player and manager AND a natural smiler.

Del-Met Corp., Walton, NY

Admin, Assistant/ Corrugated Buyer

1973 – 1980

Coordinate value driven pricing between corrugated vendors for Del-Met Corp.

Office supplies inventory.

Admin. tasks as assigned.

Accurately type purchase orders.

Manage Purchasing Manager’s calendar

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