Concierge Professional with Outdoor Hospitality Expertise
Resume:
SUSAN DAVIS
CONCIERGE SERVICES
Customer Service: Experienced in assisting customers, answering inquiries, and ensuring positive interactions in hospitality and receptionist roles.
Organization: Proficient in data entry, record-keeping, and managing schedules or resources effectively.
Communication: Strong verbal and written skills, with experience engaging the public and stakeholders through events and outreach.
Outdoor Knowledge: Background in environmental science and public lands management, with familiarity in fish and wildlife issues, hunting and fishing policy and law, sustainable agriculture and rural community services.
Technical Proficiency: Basic skills in office software (e.g., spreadsheets) and GIS, adaptable to inventory or point-of-sale systems, register.
ADDITIONAL QUALIFICATIONS
oCreated educational content on environmental topics, demonstrating the ability to explain concepts clearly useful for assisting customers with product inquiries.
oExperience in recreational tourism in Okanogan County and community outreach in rural settings, aligning with hospitality services in the region.
oProven ability to multitask and adapt in fast-paced environments, from managing resort operations to coordinating events.
references upon request
***********@***.** Oroville, Wa 98844
www.linkedin.com/in/susan-davis-4a694932)
EDUCATION
Environmental Science major/PublicLands Management certified
American Public University
Fish & Wildlife Issues/Policy, Fishing/Hunting,Soils,GIS, Environmental Economics,
Environmental Law & Policy, Recreational and Travel
CERTIFICATIONS
Public Lands Management
Certified 2021 APU
TECHNICAL SKILLS
Microsoft Office
Spreadsheets
Technical Writing
Register
Phones
GIS
G
PROFESSIONAL OVERVIEW
Dedicated professional with training and expertise in hospitality and recreational tourism, seeking a Concierge position at Shea properties, Twisp, WA. Committed to leveraging strong organizational skills, public interaction expertise, and knowledge of destination travel services to support a first-class resort host.
PROFESSIONAL EXPERIENCE
Hospitality/WildlifePredatorMonitoring/Pet-Sitting
KozyKabinsResort,Conconully,WA
October 2024 – February 2025
Delivered excellent customer service by managing cabin and RV rentals and responding to guest inquiries over the phone.
Maintained accurate records of bookings and services, ensuring smooth operations.
Monitored wildlife activity, demonstrating attention to detail and problem-solving in an outdoor setting.
Receptionist/Secretary
CommunityCulturalCenter,Tonasket,WA
August 2019 – November 2019
Greeted visitors and handled phone inquiries, providing information and assistance to the public.
Organized data entry and filing systems, improving office efficiency by 15%.
Coordinated community events on sustainability and fire prevention, engaging over 50 attendees.
VolunteerWildfireProjectManagement
Various Organizations (Habitat for Humanity, DNR, WFWS, etc.), Tonasket, WA
2020 – Present
Led community outreach on wildfire prevention, connecting with rural residents on environmental topics.
Managed data and resources for grant-funded projects, showcasing organizational skills.
Developed risk reduction programs, reflecting initiative and a proactive approach to problem-solving.
CONTACT
Contact this candidate