Entry-Level Systems Support Specialist

KEROLS BOUTROUS

ENTRY-LEVEL SYSTEMS SUPPORT PROFESSIONAL

Nashville, Tennessee, United States **************@*****.*** 615-***-**** PROFILE

Entry-level Systems Support professional with hands-on experience supporting enterprise-scale systems. Strong background in troubleshooting hardware and system issues, documenting incidents, and supporting reliable IT operations across cross-functional teams.

EDUCATION

Middle Tennessee State University

Bachelor of Business Administration in Computer Information Systems (Minor: Business Administration) December 2025 GPA: 3.596

SKILLS

Windows Operating Systems, Systems Support, Hardware & Server, Active Directory / Azure AD, Microsoft Intune, BIOS & Firmware Management, Troubleshooting, PowerShell, Microsoft Excel, Python, IPMI & Remote Diagnostics, C++, HTML, CSS, C#, Teamwork, Customer Support, Documentation, Communication, Adaptability, Leadership, Professionalism, Problem Solving, Bilingual: English & Arabic PROFESSIONAL EXPERIENCE

Senior Server Technician, eTeam Inc (Contracted to Quanta Computer Manufacturing)

● Supported enterprise-scale server systems by assembling, configuring, and validating high-performance systems.

● Diagnosed and resolved system-level hardware and firmware issues using IPMI and diagnostic tools.

● Performed BIOS and BMC firmware updates to ensure system stability and compliance.

● Documented incidents, troubleshooting steps, and resolutions for escalation and process improvement.

● Collaborated with engineering teams to improve system reliability and validation workflows.

● Assisted in training new technicians and standardizing troubleshooting procedures. PROJECT EXPERIENCE

High-Priority Production Initiative (Vanilla Program) Supported critical system diagnostics and preparation under tight deadlines, ensuring quality delivery and contributing to operational scalability.

LANGUAGES

Arabic, English

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