IT Support & Security Champion with 8+ Years Experience

EDUCATION

EXPERIENCE

SKILL

Damien Bevelle

PENN FOSTER - CURRENT

HENRY FORD COMMUNTITY COLLEGE -2019-2020

Engineering

FEB 2025-CURRENT

****-*** ****

Provided Tier I and Tier II technical support for Active Directory Ensured timely escalation to appropriate platforms, Led the migration of legacy systems to cloud-based infrastructure, Implemented centralized monitoring and patch management across 300+ distributed clinics, increasing system compliance, and reducing security incidents by 30%

Delivered comprehensive end-user support through phone, chat, email, and on-site interactions with staff and students Trained and mentored cross-functional teams in Quality Coaching principles, resulting in a more proactive approach to finding and addressing issues.

responsible for monitoring and evaluating work processes to ensure standards, policies, and performance expectations are met GREAT EXPRESSIONS DENTAL- SYSTEM ADMIN

STEFANINI - HELP DESK-QUALITY ANALYST

FEB 2017-2018

Successfully deployed computers, printers, and phones, ensuring efficient setup and functionality

Supplied technical support for Healthcare Professionals Document service activities, resolutions, and asset information accurately in ticketing systems

DETROIT MEDICAL CENTER -FIELD SERVICE TECH

Time management

Performance metrics tracking and reporting (KPIs,, QA scores) Strong analytical and problem-solving skills

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) 12+ years Customer Service

Incident, problem, and request management (ITIL)

Network fundamentals (TCP/IP, DNS, DHCP, VPN)

Detail Oriented

Patience and empathy

IT Service Desk Agent with 8 years of experience providing technical support and resolving complex hardware and software issues. Specialized in compliance, security awareness, and customer care, with a proven ability to create and implement knowledge base resources that improve efficiency and consistency. Highly effective in cross-functional collaboration, contributing to a 30% reduction in security incidents.

313-***-**** ***************@*****.***

Computer Science

UNIVERISTY HIGH SCHOOL

Diploma -2009

1567 Melville Dr, Rochester, MI 48307

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