Versatile Virtual Assistant and Customer Specialist
Resume:
*****************@*****.***
NV, 89521
HEIDI GRACE LOONG
ABOUT ME
Versatile professional with experience in
customer service, e-commerce, insurance
administration, and occupational health.
Skilled in handling inquiries, managing
orders and records, resolving issues, and
supporting operational and healthcare
programs. Highly organized, detail-
oriented, and committed to delivering
efficient and reliable service.
Aquinas University of Legazpi
Bachelor of Science In Nursing
2013
EDUCATION
SKILLS
Strong Work Ethic
Organized and Creative
Customer Service
Strong Attention to Details
Patient Care and Management
Canva and Adobe Photoshop
Time Management & Multitasking
Data Entry
EXPERIENCE
2023 – 2025
Handles customer inquiries and complaints promptly while providing accurate product, shipping, and order information. Ensures customer satisfaction by resolving issues efficiently. Manages and verifies incoming orders, processes them accurately within production timelines, and tracks order status with regular customer updates. Creates and edits customized product images using Photoshop, collaborates with clients on customization preferences, and provides mock-ups prior to production. Coordinates with third-party printing partners for replacements or refunds. Develops product listings by creating mock-ups, titles, and SEO- friendly tags optimized for Etsy search.
Store Manager (VA)
Huitron LLC Group
Supports company physicians in implementing occupational health programs and delivering employee healthcare services. Conducts health screenings, maintenance exams, first aid treatment, and medication dispensing while maintaining accurate health records and medical inventory. Ensures compliance with regulatory standards and workplace safety by identifying hazards, responding to emergencies, and addressing patient concerns. Demonstrates strong work ethic through training new nurses, collaborating on wellness initiatives, providing health education and counseling, and preparing comprehensive monthly clinic reports on activities, treatments, inventory, and trends.
Mall Nurse (Officer Level)
Shopping Center Management Corporation l SM City Legazpi 2018- 2025
Manages occupational health services, ensures regulatory compliance, conducts medical equipment audits, provides health orientations, treats work-related cases, supports accident investigations, maintains records and programs, facilitates return-to-work, and submits required reports to management and government agencies.
Project Site Nurse
KHMAYA Builders Incorporated
2016-2017
Accurately encodes and authenticates CTPL policies, manages COC inventory and payments, disseminates authentication numbers to agents, updates and voids records, and reviews claims before forwarding to head office.
Insurance Policy Clerk - TPL Vehicle Insurance
Plaridel Surety & Insurance Company
2013-2016
Contact this candidate