Customer Service

Alicia Cunningham

********************@*****.*** 757-***-**** Newport News, VA

SUMMARY

Dedicated professional with 17 years of experience seeking a Customer Service Representative role. Proven track record in resolving customer issues and delivering exceptional service, highlighted by current role as Service Advocate at Target. Strong problem-solving skills and expertise in workflow optimization, complemented by proficiency in point of sale systems and clerical duties.

WORK EXPERIENCE

Target Newport News

Service Advocate Aug 2025 - Present

• Deliver exceptional customer service by addressing guest inquiries and resolving issues to enhance the shopping experience.

• Ensure a seamless shopping experience through effective communication and problem-solving. Amazon Philadelphia, PA

Delivery Driver Oct 2020 - Jul 2025

• Optimized delivery routes to ensure timely and efficient service within designated areas.

• Addressed customer service inquiries and complaints with professionalism to maintain customer satisfaction and loyalty.

• Conducted routine vehicle inspections and maintenance, ensuring optimal performance and safety.

• Regularly communicated with dispatch to update on route changes and manage delivery timetables effectively. CVS Pharmacy Philadelphia, PA

Pharmacy Technician Nov 2012 - Oct 2020

• Processed and validated prescriptions electronically, ensuring accuracy and resolving issues like rejected insurance claims.

• Collaborated with pharmacists and technicians to manage high order volumes, enhancing operational efficiency.

• Maintained and updated customer profiles, ensuring compliance with HIPAA regulations.

• Managed inventory by sorting, stocking, labeling medications, and transmitting bulk orders to prevent shortages and expiration-related losses.

Chimes Family of Services Baltimore, MD

Residential Program Technician Apr 2007 - Sep 2011

• Supported individuals in developing independent living skills, including mobility, budgeting, and personal hygiene.

• Executed behavior plans and intervention strategies to assist in achieving personalized goals, enhancing activities both at home and in the community.

• Administered medications accurately and maintained comprehensive records, including monthly reports and incident logs.

Medication Technician Apr 2007 - Sep 2011

• Administered prescribed medications while maintaining accurate medical records and verifying patient identity.

• Monitored and reported unexpected medication reactions, and documented non-administration instances.

• Assisted with direct patient care tasks, including bathing, dressing, feeding, and supporting patients during examinations and treatments.

EDUCATION

Potomac Job Corps Washington, DC

Pharmacy Tech Nov 2012

Lake Clifton Eastern High School

High School Diploma, General Education

Baltimore, MD

Jun 2005

SKILLS

Defensive Driver Training • Cargo Handling • Point of Sale Systems Proficiency • Problem-Solving Skills • Resolving Customer Issues • Workflow Optimization • Clerical • Quality Assurance and Control • Document Control • Schedule and Calendar Management • Administrative Duties • Professional and Mature

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