IT Support & Help Desk Lead, First-Call Resolution

Patrisha Davis

Gary, Indiana 219-***-**** ***************@*****.*** LinkedIn

Currently working in an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 1 years in IT support have led to developed skills in computer technology. Works harmoniously with others and great with teamwork and Great critical thinking in any complicated task.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Teamwork• Microsoft Word • Information Security EDUCATION & CERTIFICATES

Merit America • Virtual

05/2024

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● IT Security Specialist adept at deploying robust security measures to protect external and internal website integrity. Proficient in authentication protocols, firewalls, and disaster recovery methods, ensuring high levels of data protection and system reliability. Committed to continuous improvement through the implementation of advanced security tools and educating users on security best practices.

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Medical Assistant • Munster, Indiana

05/2023

● Completed studies in helping doctors and work focused on taking blood pressure rates, urine samples, and drawing blood. Doctors were more efficient and quicker with helping 20 or more patients in a day with my help.

University of Illinois Urbana-Champaign• Urbana-Champaign, Illinois 08/2020

Business, and Psychology obtained 60 credits while networking and strengthening my skills in customer service and understanding the importance of communication and being attentive to the needs and wants of people.

RELEVANT EXPERIENCE

Machinist II• InproSeal, Rock Island, Illinois 03/2017 - 01/2019

● Maintenance Technician adept at ensuring machine longevity through meticulous cleaning and regular oiling. Demonstrates a keen eye for detail in routine machine upkeep, contributing to 2

operational efficiency and reduced downtime. Committed to continuous improvement and proactive maintenance practices.

● System Programmer adept at integrating diverse software and hardware to create seamless and efficient operational environments. Proficient in multiple programming languages and platforms, ensuring meticulous attention to system details and functionality. Committed to ongoing professional development and technological innovation.

● Use correct G and M codes and exhibit X,Y, and Z axes on 2 or more machines this helped the project to be proficient and done in a timely manner. Machine Operator • TuthillPump, Alsip, Illinois 01/2019 - 04/2020

● Program machine for different product

● Create proper magnets for pumps

● Ship off great products to different states and countries ADDITIONAL EXPERIENCE

Engagement Specialist • Teleperformance, Hobart, Indiana 05/2020 - 06/2023

● Speak to clients to meet their health needs

● Connect client with specific Therapist for their problem

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