SAP Solution Manager
Resume:
Vinod Babu Palli
Sr. SAP Solution Manager
Phone: 346-***-****
Email: *****.*@******.***
Profile
Vinod is a Solution Manager Architect with over 18 years of extensive experience on ChaRM, System Monitoring, Test Management, Business Process Monitoring and including hands-on expertise in supporting, automating, and optimizing critical deployments on S4HANA, Cloud Platform. Skilled in DevOps, CI/CD, and configuration management, with a strong foundation in managing IT infrastructure. Expertise in SAP S/4HANA digital transformation, SAP Solution Manager, SAP BTP, Focused Build, and Cloud ALM. Managing full lifecycle implementation experience across banking, manufacturing, and finance industries. His expertise is noteworthy in Banking, FMCG Products, Advertising, Institutional sales, Internet sales and Interaction with Customers.
Certifications:
• SAP Certified Technology Associate SAP Solution Manager, Mandatory and Managed System Configuration
• Tricentis - Automation Specialist for SAP
• ITIL V3 Certified Professional
• Transformation Knowledge 2025 - Solution Transformation Consultant
Education
• Master of Business Administration, Andhra University, Andhra Pradesh (Mar, 2003)
• Post Graduation Diploma in International Business, Pondicherry University, (May 2004)
Core Competencies
~ SAP Test Management ~ Change Management ~ Team Management
~ Project Management ~ Delivery Management ~ Client Relationship
~ Technical Project Support ~ Reporting & Documentation ~ KT and Trainings
Experience and Project Works
Client : COP, (LTIMindtree, Houston. USA)
Domain : Oil and Gas
Project Dates : Feb’23 to Dec’25
Environment : Solution Manager 7.2, S4HANA
Role : Solution Manager Lead
As a seasoned Architect, I am at the forefront of steering intricate S4 Digital transformation projects and collaborating with DevOps team to unify the SAP and Non-SAP in the areas of Distributed Development, Change Management, Automated testing, and Backlog Management. taking ownership of pivotal responsibilities to collaborate and engineer best practice solutions across diverse domains. My expertise spans the orchestration of seamless non-SAP, intricate SAP ALM encompassing SAP Solution Manager and Cloud ALM.Through a proactive and strategic approach, I ensure the delivery of robust solutions that align with industry best practices, driving the success of transformative initiatives.
• Key Stakeholder for ChaRM Implementation, Retrofit, ChaRM Support and change and Release Management.
• Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies, Configuring ChaRMs for 4 system landscape and handling support activities involved with team members
• Defining release scope, timelines, Change Governance and resources. Creating release calendars, coordinating release activities across different development teams using Planview.
• Overseeing the change management process for SAP changes, ensuring proper approvals and documentation.
• Collaborated with cross-functional teams (development, testing, operations, business) to ensure alignment and smooth execution of Minor and Major releases.
• Responsible for identifying and mitigating risks associated with releases, including potential issues with object dependencies and production failures.
• Handholding Governance for ensuring compliance with organizational policies and standards, including change advisory board (CAB) meetings and approvals
• Facilitate SAP S/4HANA transformations using Readiness Check for seamless system transitions.
• Tracked project progress and made necessary adjustments to ensure successful completion.
• Maintained communication with stakeholders and reported on project status.
• Provided post implementation support, including troubleshooting and maintenance.
• Monitoring release progress, resolving issues during and after release, and providing support as needed.
• Collaborate with stakeholders to ensure traceability between releases, changes, and deployment activities
Client : Penn State University, USA (Avvale)
Domain : Education
Project Dates : Nov’22 to May’23
Role : DevOps and SAP ALM Expert
Served as application lifecycle management (ALM) Expert; designed, implemented, and configured SAP Solution Manager and SAP Cloud ALM functionalities. Developed and delivered end-to-end solutions, ensuring successful project outcome and optimized processes through cross-functional leadership.
• Managing Major and Minor Releases as Release Manager
• Co ordinating with CAB for Release approvals and Change Management activities.
• Managing technical configuration for ChaRM, Focused Run, Focused Insight, SolDoc, CCLM and BPMon
• Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies.
• Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management
• Coordination with Stake holders in Service goals, SLA’s Escalations and AMS Improvements
• Responsible for Solutioning new capabilities in SolMan and managing to deliver the agreed solution
• Accountable for Quality assurance of SolMan deliveries
• Working with customers and IT partners globally to identify and resolve application issues and resolve them to minimize escalations
Client : Delta Systems, USA
Project Dates : Mar’21 to Feb’23
Environment : Solution Manager 7.2, ECC, CRM, BI, EP and PI
Role : ChaRM admin
• Playing key role in designing and creating Solution landscape for template management in Solman 7.2
• Designed landscape strategy and TMS setup for ChaRM
• Setting up Solution landscape and Solution Branch for Maintenance and Implementation project
• Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies.
• Responsible for system administration and support of technical architecture, including Basis support of SAP NET WEAVER and BW platforms, with the goal of providing excellent system reliability, performance
Client : Cognizant, Minnesota. USA)
Project Dates : Feb’ 19 to Mar’ 21
Environment : Solution Manager 7.2, ECC and BI
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Responsible for complete Solution Manager Deliveries for project Zodiac as SDM
• Managing Major and Minor Releases as Release Manager
• Co ordinating with CAB for Release approvals and Change Management activities.
• Managing technical configuration for ChaRM, Focused Run, Focused Insight, SolDoc, CCLM and BPMon
• Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies.
• Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management
• Coordination with Stake holders in Service goals, SLA’s Escalations and AMS Improvements
• Responsible for Solutioning new capabilities in SolMan and managing to deliver the agreed solution
• Accountable for Quality assurance of SolMan deliveries
• Working with customers and IT partners globally to identify and resolve application issues and resolve them to minimize escalations
Client : DC Water, (Washington DC, USA)
Domain : Utilities
Project Dates : Dec”16 to Feb” 19
Environment : Solution Manager 7.2, ECC, CRM, BI, EP and PI
Role : Test Lead and SolMan Consultant
Responsibilities/Deliverables:
• Responsible for Planning, design and upgrade of solution manager 7.1 to 7.2 SP03
• Responsible for Technical upgrade and functional upgrade including content activation
• Completed upgrade of solution manager 7.1 to 7.2 and configured various functions in 7.2
• Responsible for Process management, Document management and Template management and Test Management
• Playing key role in designing and creating Solution landscape for template management in Solman 7.2
• Responsible for designing Document workflow, Status schemas and template documents.
• Responsible for designing key business processes for various business need and working with key business process owners
• Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management.
• Responsible for Managing team of 2 for test management and 15+ Testers for SIT, RT, and UAT
• Configured Test Suite with custom Statuses for Test Management
• Configured Test Defect Management with integration to Test Suite
• Dashboards for Test Plan and Test Packages with Defect aggregation linked to Test Plans.
• Responsible for designing SAP manual scripts, Test strategies, Test Plans, Testing readiness, and test execution
• Utilized BPCA functionality execution and results for optimal testing
• Configured Incident Management with custom Status and Email notifications
• Configured Projects from ITPPM and Link to requirement Management
• Planning for ChaRM configuration with N+1 Landscape transport movement
Client : Dart Containers, (Tek Systems, MI. USA)
Domain : Manufacturing
Project Dates : Sep’ 16 to Nov’ 16
Environment : Solution Manager 7.1, BI, EP and PI
Role : Test Lead and ITSM
Responsibilities/Deliverables:
• Responsible for whole Solution manager competency and Solman landscape
• Configured SEA for upcoming Maintenance plan on ECC upgrade
• Prepared presentation on use case for SEA and result interpretation.
• Configured BPCA for TSO results for integration with HP ALM
• Integrated Solman and HPALM for automatic testing using SAP QC
• Integrated SAP TAO and BPCA with HPALM as automation testing
• Responsible for designing SAP manual scripts, Test strategies, Test Plans, Testing readiness, and test execution
• Dashboards for Test Plan and Test Packages with Defect aggregation linked to Test Plans.
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• Resolved monitoring issues pertaining to EWA and Technical Monitoring.
• Configured CCLM for development team and result interpretation for analyze decommissioning cockpit and code quality
• Guide users in Test management using BPCA and HP ALM
Client : Hershey’s Chocolate’s, (Tek Systems, PA. USA)
Domain : Food and Beverages
Project Dates : April’16 to Sep’ 16
Environment : Solution Manager 7.2, S/4 HANA, BI, EP and PI
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Responsible for Process management, Document management and Template management
• Playing key role in designing and creating Solution landscape for template management in Solman 7.2
• Responsible for designing Document workflow, Status schemas and template documents.
• Responsible for designing key business processes for various business need and working with key business process owners
• Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies.
• Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management.
• Involved in Planning for BPMon and TechMon implementation for future in the client landscape on Solman 7.2
• Created PoC for BPMon and TechMon and configured few standard scenarios for client demo
• Configured TDMS for transfer of client specific data, Master data and customizing data.
Client : PSE&G, (HPE, India)
Domain : Energy
Project Dates : Oct’15 to April’ 16
Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Responsible for handling Solution manager support activities
• Responsible for Implementation of Data Volume Management
• Transport support activities related to ChaRM movement
• Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members
• Setup Secure Store configuration for security data optimization.
• Responsible for PGLS activities for live systems
• Coordinating with Stakeholders for issues related with ChaRM and Workarounds
• Responsible for Test strategy using BPCA and HPQC
• Experience in configuring BPCA, activating TBOM and SEA
• Activated Dynamic, Semi Dynamic TBOM’s
Client : Unilever, (Cognizant, India)
Domain : Food and Benerages
Project Dates : April’15 to Oct’ 15
Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI
Role : Test Lead and ChaRM consultant
Responsibilities/Deliverables:
• Responsible for Design and Implementation of ChaRMs in the Fusion Landscape
• Responsible for Plan and Build the CR Processes and Workflow
• Responsible for overall Fusion project deliverables
• Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members
• Setup Security Optimization Services for Satellite systems for security guidelines
• Responsible for Global Template management for golden projects
• Responsible for Document management of the standard projects and synchronizing project with global rollouts.
• Compare and Adjust template to implementation projects to achieve streamline project after go-live of the template projects.
• Responsible for PGLS activities for live systems
• Coordinating with Stakeholders for issues related with ChaRM and Workarounds
Client : Ericsson, (IBM, India)
Domain : Manufacturing
Project Dates : June’14 to March’15
Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI
Role : Sr.Solution Manager Consultant
Responsibilities/Deliverables:
• Configure and setup OCC for Ericsson
• Participating in RSLaF desing and Implementation Plan
• Setup Business Process Monitoring and Technical Monitoring
• Configure Analytics and Dashboards for BPM Alerts
• Plan for custom BPM Monitoring Objects for customer usage and design development for custom Monitoring Objects and Key Figures.
• Assist developer in Custom email enrichment for BPM Notification and custom Monitoring Objects
• Configured Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow
• Configured Action Profiles for Automated email alerts in Incident Management
• Configuring customized Action Profiles, Status Profiles and Document Schema
• Configured CCLM for custom code analysis and code retirements.
• Responsible for leading Solution Manager and Transport Management team to handle Release projects and Solman configurations
Client : ADANI, (IBM, India)
Domain : Manufacturing, Service, Ports, Food and Beverages
Project Dates : March’14 to June'14
Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI
Role : Sr.Solution Manager Consultant
Responsibilities/Deliverables:
• Strategically plan and design for building BPH for ADANI and Template project management
• Build strategy to use Project BPH and Implementation BPH and parallel update of both projects
• Responsible for Designing solution for SoDocA, Incident management and ChaRMs.
• Implement SoDocA to design and finalize Business Process Hierarchy of the Organizational
• Design Individual projects based on the Service line and finalize a mega BPH for SI implementation.
• Activate merge and validate functionality in the BPH and transfer update of the new hierarchy to old Hierarchy
• Provide Training to tam members and end user for using the BPH tool and Administering Projects
• Responsible for defining BPCA strategy using the BPH created and activating TBOM’s
• Experienced in integrating HPQC with Solution manager for test automation
• Responsible for delivery of Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow
• Configured Action Profiles for Automated email alerts in Incident Management
• Configuring customized Action Profiles, Status Profiles and Document Schemas
• Managed Support Teams for incident and tickets in Solman service desk using Work centers
• Configured ChaRMs POC for 4 system landscape and handling support activities involved
Client : Philip Morris International, ((IBM, India)
Project Dates : June’12 to Feb'14
Environment : Solution Manager 7.1, ECC6.0, BI, MDM, EP and PI
Role : Sr.Solution Manager Consultant
Responsibilities/Deliverables:
• Responsible for Solution manager implementation designing and strategy planning for implementing new Solman tools in clients landscape
• Responsible for educating client on different available Solman tools to promote business and value adding to service provided.
• Responsible for conducting project initiation meetings, Requirement gathering, Solutioning designs, Client meetings for design overview presentation and proposing benefits.
• Responsible for Configuring Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow
• Configured Action Profiles for Automated email alerts in Incident Management
• Configuring customized Action Profiles, Status Profiles and Document Schemas
• Managed Support Teams for incident and tickets in Solman service desk using Workcenters
• Lead for Setup of Idoc Monitoring for Several Sales scenarios, IDoc’s, Application Interfaces Etc.,
• Responsible for Setup ChaRMs for BO using LCM concept with team of 3
• Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members
• Setup Security Optimization Services for Satellite systems for security guidelines
• Configured Data Volume Management
• Configured Root Cause Analysis
• Configured Custom Development Management Cockpit(CDMC)
• Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC
• Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems
Client : Deloitte Support Services, India
Project Dates : May’11 to April’ 12
Environment : Solution Manager 7.1 and 7.0EhP1, ECC6.0, BI and EP
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Participated in Planning and Configuration of ChaRM implementation and strategy to handle Software and Change requests
• Setup landscape strategy to implement ChaRM (4system landscape+1 for ERP and BI)
• Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow
• Configured Action Profiles for Automated email alerts in service desk
• Configuring customized Action Profiles, Status Profiles and Document Schemas
• Managed Support Teams for incident and tickets in Solman service desk using Workcenters
• Configured Custom Development Management Cockpit(CDMC)
• Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC
• Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems
• Configured CTS+ for Portal transport management
• Delivered training to the Developers and Manager on Handling Chage request, Normal correction and Urgent correction
• Knowledge Transfer to the local consultant on Solution manager capabilities
Client : Clorox (HPE India)
Project Dates : May’10 to April’10
Environment : Solution Manager 7.0EhP1, ECC6.0, EP, CRM, BI and SRM
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Strategy to use “Implementation and Documentation” using Solution Manager implementation methodology
• Used Implementation Roadmaps for project implementation
• Performed Project Administration, Business Blueprint and Customization Phases
• Created Project, Maintained Basic Data, Selecting Project Roadmaps, Define Project System Landscape and Using Project Roadmaps
• Created and Managed Test plan, Test packages and eLearning Management for end-user training
• Managed Support Teams for incident and tickets in Solman service desk using Workcenters
• Implementation of Maintenance optimizer
• Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow
• Configured Action Profiles for Automated email alerts in service desk
• Configuring customized Action Profiles, Status Profiles and Document Schemas
• Setup landscape strategy to implement ChaRM (6system landscape+1)
• Configured ChaRM including retrofit functionality
• Configured Root Cause Analysis
• Run Initial Configuration, Basic Configuration and Managed System Configuration
• Configured EWA, MOPZ and SLA
• Configured Work Centers for monitoring issue management
• Knowledge Transfer to the local consultant
Client : Almarai (HPE India)
Domain : Foods and Beverages
Project Dates : Apr’09 to Mar’10
Environment : Solution Manager 7.0 EhP1, ECC, APO, XI and SRM
Role : Solution Manager Consultant
Responsibilities/Deliverables:
• Activated Service desk Services
• Configured Action Profiles for email alerts in service desk
• Configuring customized Status Profiles
• Configured Customized Document Schemas
• Support Team Determination for Organizational Data of Service Desk workflow
• Setup landscape strategy to implement ChaRM (3system landscape)
• Customized ChaRM and Service Desk Workflow Notifications.
• Service Desk Automatic mail notification configuration
• Action profiles and Status profiles for Service Desk
• Configured Root Cause Analysis
• Installed Wily EM and Wily IS for RCA
• Run Initial Configuration, Basic Configuration and Managed System Configuration
• Configured EWA, MOPZ and SLA
• Configured Work Centers for monitoring Service desk messages
• Knowledge Transfer to the local consultant
Client : KRAFTS Foods (HPE India)
Domain : Foods and Beverages
Project Dates : Nov’07 to Apr’09
Environment : Solution Manager 7.0, SRM 5.0, ECC6.0, Flex, MDM, BI, and PI
Role : Solution Manager Consultant & Support Team Lead
Responsibilities/Deliverables:
• Team Lead Role for support teams, Handled L1 AND L2 Support Teams
• Handled team size of 12 for Customer/Vendor Incidents and Problems
• Communicated with Vendors and Customer on incident resolution activities and collected feedback from customers to evaluate team performance
• Prepared Project status report and Ticket status report weekly and analyzed team performance
• Scheduled Meeting with Support team members on ticket statuses and Ticket handling skills
• Involved in Project Preparation, Business Blueprint and Configuration Phases
• Involved in Scoping Business Scenarios Order to Cash in Business Blueprint Phase
• Configured client specific Roadmaps and planned Test Management activities
• Definitions for the use of Implementation Tools with Solution Manager
• Activated Service desk Services and BC Sets
• Defining Service Desk Destinations in the Solution Manager System and satellite systems
• Action profiles and Status profiles for Service Desk
• Service Desk Automatic mail notification configuration
• Implementation of Service Connection integrated with Service Desk for handle Sap Support Message and Sap Notes.
• Setup landscape strategy to implement ChaRM
• Customized ChaRM landscape and Service Desk Workflow Notifications
• Configured Business Process Monitoring for Order to Cash, Procure to pay, Account Receivables and Make to Order Scenarios
• Good Knowledge in configuring BPM on BI jobs
• Configured BPCA for Testing with QC
• Configured Work Centers for monitoring Service desk messages
• Training Course and Material Prepration
• Knowledge Transfer to the local consultant
Project Name : HPVL (HPE India)
Company : HP
Client : Services (Internal)
Project Dates : Jan’07 to Nov’07
Environment : Solution Manager 7.0, ECC 5.0
Role : Solution Manager Consultant and SD consultant
Responsibilities/Deliverables:
• Installing Solution Manager 7.0.
• Patch Upgrade.
• Installed Diagnostics agent
• Client administration tasks, like Client Creation, Client copy, Client export/import, Remote Client Copy, Client Refresh
• Applying and maintaining support packages in both ABAP and J2EE engines: SPAM and SAINT in ABAP Engine, and JSPM, SDM in Java Engine
• Changing UME client to 100
• Configured Root cause analysis
• Installed Wily introscope and IS Agent
• Configured Single sign on
• RFC connections and monitoring
• Experienced with Full life cycle implementation project
• Implemented the project using Solution manager Methodology
• Involved in Project Administration Tasks and team administration activities using Solman
• Generated blueprint using Solution Manager for project kickoff
• Analyzed Sales Business processes and collected requirements of the client and provided solution accordingly
• Identified Spot Consulting, Credit Management, Sales Order Processing, Travel Management building blocks for professional services industry
• Configured Engagement management, Billing Management and Account Receivable Management Scenarios
• Created Business scenarios, Business Processes and Process steps in Solution manager
• Uploaded Project Documentations and Gen. Documentations in Solman
Project Name : EDS Support
Client : Internal – EDS
Project Dates : March’06 to Dec’06
Environment : SAP ECC 5.0, SAP CRM 4.0
Role : Support Consultant
Responsibilities/Deliverables:
• Provided support desk function by using Enterprise Portals6.0 as front end and SAP Solution Manager as backend
• Created service orders for both internal and customer issues, and assigned them to pertinent consultants
• Tracked Customer Support Service Messages by using RSA Secure ID Card
• Thorough Knowledge of Support Process like Creation of Service order and generation of weekly status Reports using Solman
• Created documentation on support Process flows using Microsoft Visio
• Monitored SAP AG Servers
Achievements:
• Successfully implementation completed as per schedule.
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Citizenship: Indian
Languages: Fluent in spoken and written English
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