Customer Service & Delivery Specialist with Leadership Experience
Resume:
Mitchell Davis
Dedicated customer service specialist with strong problem-solving skills and a
proven track record of resolving customer issues effectively. Looking to bring my experience in client relations and service excellence to enhance customer satisfaction and support business goals.
46441 Chapman Dr Lexington
Park, MD 20653 United States
**************@*****.***
EXPERIENCE
Jerry's Subs and Pizza, 13962 Solomons Island Rd S, Solomons, MD 20688— Store Manager
December 2016 - August 2019
-Oversaw daily operations of the store, including inventory management, staffing, and customer service.
-Implemented training programs for new staff, which improved employee performance.
-Managed a team of 12 employees, fostering a collaborative environment and enhancing team productivity.
-Developed and executed promotional strategies that increased foot traffic and boosted sales during key periods.
-Ensured compliance with health and safety regulations, maintaining a clean and organized store environment.
Bob Hall LLC, 5600 Robert S. Crain Hwy, Upper Marlboro, MD 20772— Deliverer
August 2019 - May 2022
-Managed delivery routes, ensuring timely and accurate delivery of goods to clients.
-Maintained high levels of customer satisfaction through professional and courteous interactions.
-Coordinated with the logistics team to optimize delivery schedules and routes.
-Handled and resolved customer inquiries and issues related to deliveries, enhancing customer experience.
-Assisted in the training of new delivery personnel, improving team performance and cohesion.
Boundless Solar, 745 Eden Way N #104, Chesapeake, VA 23320— Sales Representative
May 2022 - August 2022
-Promoted and sold solar energy solutions to residential clients, achieving and exceeding sales targets.
-Conducted detailed needs assessments to tailor solar solutions to SKILLS
Sales Strategy, Negotiation,
Customer Service,
Relationship Building,
Account Management,
Written Communication,
Active Listening, CRM
Software, Market Research,
Data Analysis,
Problem-Solving, Time
Management, Adaptability
AWARDS
-2023 sales Rep of the year
customer requirements.
-Managed the sales pipeline from lead generation to closing, improving conversion rates by 13 percent.
-Educated customers on the benefits of solar energy and available financing options.
-Collaborated with the installation team to ensure smooth project execution and customer satisfaction.
Bob Hall LLC, 5600 Robert S. Crain Hwy, Upper Marlboro, MD 20772— Sales Representative
August 2022 - Present
-Promoted and sold beer to new and existing customers, consistently meeting and exceeding sales targets.
- Provided detailed information and recommendations on a diverse portfolio of beer products, including new releases and seasonal offerings, to enhance customer satisfaction and drive sales.
-Developed and maintained strong relationships with clients.
-Addressed and resolved customer concerns and issues in a timely and professional manner, ensuring high levels of customer satisfaction and retention.
-Organized and executed promotional events, tastings, and product launches that generated buzz and increased brand awareness
EDUCATION
Patuxent High School, 12485 Southern Connector Blvd, Lusby, MD 20657 — High school diploma
August 2014 - May 2018
-Graduated with high honor, excellent attendance, and top 50 in the class, reflecting strong academic performance and commitment.
-Completed coursework in Advanced Computer Science, Advanced Biology, Advanced Human Body studies, and Advanced Mathematics, which provided foundational knowledge.
-Held positions such as Horn sergeant in marching band reflecting leadership abilities and the ability to manage responsibilities.
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