Pharmacy Technician and Customer Service Specialist

Yvette Renee Embry sala

PROFESSIONAL OBJECTIVE

‘To obtain a position with an organization that offers a challenge and an opportunity for continued

professional and personal growth.

EXPERIENCE

Neighborhood Market 05/2014 — 08/2015, 09/2016 — 08/2017

Pharmacy Technician

© Worked drop off window taking new and refill prescription request

* Answered incoming calls, entered new Rx info, created new customer profiles

Filled and labeled Rx’ a filling stations with 100% accuracy.

Assisted customers at pick-up station returning to pick up prescriptions.

Assisted in checking in and placing daily orders, stocked new drugs correctly as they arrived,

faxed or called doctors’ offices for new and/or refill request.

‘Helped maintain a clean and proficient pharmacy, assisted all Pharmacist with whatever needs

they had.

‘+ Assisted in checking in and stocking in incoming drug orders from MeKeesson and Warehouse

tnd in the morning and placing drug orders for medications needed for the next business day in

the evenings.

Gens 02/2016 ~ 08/2016

Pharmacy Technician

‘Entered prescriptions for dermatology medications.

‘Answered incoming cals from patients and customers while resolving any issues with

‘medications.

‘Updated all patient information to ensure it was correct in our system,

Healt e213 — 122013,

Customer Service Specialis/Pharmacy Technician

‘Answered a high volume of incoming calls in a call center environment for Workers’ Comp

Claims

Handled incoming calls from pharmacies, adjusters and injured workers, and Third Panty billers,

Assisted with billing inquiries, payment inquiries, setting up Prior Authorization approvals from

‘Adjusters, and sent electronic Prior Authorization request for pharmacies.

‘© Made outbound calls to adjusters to acquire Prior Authorizations for Injured Workers

‘medications,

‘+ Made outbound calls to pharmacies to give authorization approvals.

11/2010 - 06/2012

Pharmacy Technician

‘+ Answered a high volume of incoming calls in a cal center environment,

‘© Handled incoming cals from doctor's offices, pharmacies, members, assisted with billing

‘inquiries, co-pay inquiries, overrides on medications to allow members access to their

‘medications, and general insurance inquiries.

‘© Made outbound calls to pharmacies as necessary to advise of approved prior authorization to

allow medication to be filled for patients.

Imart Supercenter Store (08/2005 09/2009

Pharmacy Technician

‘+ Worked drop off window taking new and refill prescription request.

Answered incoming calls, entered new Rx info, created new customer profiles.

Filled and labeled Rx’ a filling stations with 100% accuracy.

Assisted customers at pick-up station returning to pick up prescriptions.

Assisted in checking in and placing daily orders, stocked new drugs correctly as they arrived,

faxed or called doctors’ offices for new andior refill request.

‘+ Helped maintain a clean and proficient pharmacy, assisted all Pharmacist with whatever needs

they had.

‘© Assisted in checking in and stocking in incoming drug orders from MeKeesson and Warehouse

and in the morning and placing drug orders for medications needed for the next business day in

the evenings.

EDUCATION,

Pima Medical Institute

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