Medical Coder Resume Title: Medical Coder with Data & Communication

Catalina Alejandro

Avondale, AZ *****

********.*********.***@**************.***

OBJECTIVE

My name is Catalina Alejandro. I enjoy helping others, and I enjoy working with others as well. I have great memory and I am a fast learner. The position I am currently seeking is medical coder.

SKILLS

Knowledge of medical terminology

Certified in CPR

GPA 3.0

Can type 40 wpm

Great leadership skills

Superior communication and customer service skills

WORK EXPERIENCE:

DoorDash Tempe, AZ

Escalated Support Tier 3

12/2019 - 09/2024

Ranked #2 in the entire department out of 163 teammates for metrics

Consistently recognized for going above and beyond in redefining expectations while taking on additional responsibilities such as handling taxes as well as mentoring new hires and providing on the job training and shadowing.

Data analytics, investigations, and documentation for taxes, fraud, account takeovers, payments and incentives.

Provides end-to-end concierge-level of customer service and technical support via inbound and outbound calls and emails for drivers who use DoorDash app to earn money.

Integrity Staffing Solutions/Amazon Coaching Manager Litchfield, AZ

03/2019-12/2019

Coached integrity employees on the floor at Amazon who weren’t meeting the needs required for the job

Provided positive and negative feedback to employees when needed to meet metrics

Helped on the floor in busy peak season to reinsure proper delivery time

Assisted Amazon managers who had any concerns with employees performance on the floor

HonorHealth Registration and Scheduler Float Floater, AZ

06/2025 – Current

Greet incoming patients upon arrival

Preform initial registration of patients and new patients through Epic

Preform outbound calls to confirm eligibility of health insurances

Float the valley at practices needing schedulers including the following with HonorHealth: Primary/Urgent Care and Specialties such as Orthopedic, Cardiology, Rheumatology, and Gastroenterology

Process co-payments and assist patients with self-pay whom do not have insurance based on medical codes given from the doctor after the patient is seen

Create estimates for self pay patients

Check in and out patients and schedule appointments

Check in patients for labs when required after visit

EDUCATION:

Westview High School

Estrella Community College

Arizona College of Allied Health

Medical billing and coding Present

Perfect attendance

GPA 3.0

CERTIFICATIONS

Animal Behavior College 04/2024 - 05/2025

Certified dog trainer for obedience

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