Store Management & Sales Professional
Resume:
SUMMARY
EXPERIENCE
TIERRA
BROWN
******.*********@*****.***
Eufaula, AL 36027
Skilled learner ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Considered honest, hardworking and customer- focused.
STORE MANAGER 07/2015 to 04/2018
Subway - Eufaula, AL
Hired, trained and managed team of 7+ associates, including evaluating performance and enforcing disciplinary actions.
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• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Updated store pricing, signage and merchandising based on current promotions. Assessed, optimized and elevated operations to target current and expected demands.
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Delegated work to employees based on shift requirements, individual strengths and unique training.
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• Oversaw inventory management with cycle counts, audits and shrinkage control. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
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Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
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Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
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Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
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• Counted cash drawers
• Coordinated sales reports, reconciled accounts and made bank deposits. SALES REPRESENTATIVE 08/2017 to 04/2018
Smart Circle - Dothan, AL
• Built positive and productive customer connections to drive consistent sales. Provided customers with recommendations to promote brand effectiveness and product benefits.
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Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
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Implemented consultative sales techniques to generate revenues and exceed sales targets.
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Assisted customers during selection process and helped choose perfect products to meet individual needs.
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Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
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Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
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• Followed up after sales to assess satisfaction and identify ongoing requirements. CHEF 04/2018 to 01/2019
Wild Wing Cafe - Snellville, GA
• Prepared various local and seasonal specialties for 40 table restaurant.
• Monitored quality, presentation and quantities of plated food across line. Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
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Monitored and improved work of 15+ team members producing over 60 meals per night.
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• Oversaw hiring, training and development of kitchen employees. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
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PART TIME TELLER 06/2018 to 03/2019
Wells Fargo - Decatur, GA
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
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Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
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Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
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*Cash handling
*Offering products and services
*BCR compliance
*Dual control
*Team engagement
*Multitasking
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Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
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• Delivered prompt, accurate and excellent customer service. FULL TIME TELLER 03/2019 to 08/2019
Wells Fargo - Atlanta, GA
• Verified amounts and integrity of every check or funds transfer. Counted as much as $25,000 in daily funds with manual and machine-assisted methods.
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Met or exceeded sales goals by promoting bank products and services in every interaction.
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Maintained optimal financial controls by securing funds and making accurate transactions.
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Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
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Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
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Processed 30 customer transactions hourly while demonstrating extreme attention to detail.
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• Entered transactions into computer and issued customer receipts.
• Explained bank services, financial products and applicable fees to customers.
• Responded and assisted customers with account inquiries and updates. Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
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Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
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Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
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Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
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• Prepared official checks for customer and internal bank needs. Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
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Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
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• Reconciled cash and checks against computer records at end of shift. Served approximately 20+ customers each shift, remaining composed and professional even in high-stress situations.
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WASTE COLLECTOR 11/2019 to 02/2020
Valet Living - Alpharetta, GA
Conferred with customers to resolve garbage overage issues and maintain team efficiency.
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• Compressed collected items to maintain storage efficiency. Traveled to disposal sites to dump refuse and recyclable materials into appropriate locations.
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Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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• Earned reputation for good attendance and hard work. LEAD DEBT COLLECTOR 01/2020 to 09/2020
Consultant Payment Solutions - Lawrenceville, GA
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
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Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
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Conveyed current account information and obtained payments by using pre-scripted statements.
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• Overcame objections by applying advanced training and persuasion techniques. Mentored new members on scripts, strategies and company information to maximize performance.
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Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
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• Processed payments over phone and set up recurring drafts. Secured payments by following up with customers which disregarded promise to pay.
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• Met demands of busy collections group by performing high volume of daily calls. Accepted and processed customer payments and applied toward account balances.
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ASSISTANT DELI MANAGER 08/2020 to 07/2022
Kroger - Snellville, GA
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
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• Made orders by slicing, weighing, packaging and pricing meats and cheeses. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
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Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
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• Received new inventory and rotated stock by dates to keep items fresh and usable. Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
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Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
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• Organized ingredients and restocked supplies to prepare for busy periods.
• Created aesthetically pleasing food arrangements for special orders and party trays. Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
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Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
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Communicated effectively with deli counter customers to answer questions and make recommendations.
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Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
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Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
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• Completed inventories of food and material stocks. Managed team of 8-10 employees in high-volume deli doing more than
$30,000-$35,000 in business each week.
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• Priced and ordered food products, kitchen equipment and food service supplies.
• Prepared and led food service training programs to teach staff various tasks.
• Created effective marketing promotions to improve business. SKILLS
EDUCATION AND
TRAINING
• Supervised staff preparing and serving 60+ meals per day. Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
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Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
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• Resolved problems or concerns to satisfaction of involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
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Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
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THIRD PARTY MEDICAL RECORDS SCHEDULER 09/2020 to 04/2021 Change Healthcare - Alpharetta, GA
• Obtained office information by contacting appropriate providers' offices.
• Maintained 100% compliance with all hospital and government regulations. Maintained complete confidentiality in accordance with organization and legal requirements
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Maintained complete confidentiality in accordance with organization and legal requirements, demographic and health information into software and confirmed records.
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Determined and implemented techniques to improve medical records retrieval process.
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• Build rapport with different provider's offices. Handled over 100 inbound and outbound calls daily to schedule the requested charts for several insurance companies.
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ASSISTANT MANAGER 08/2022 to 08/2025
Annie B's Grab & Go - Eufaula, Alabama
• Supervised daily operations to ensure efficient service at Annie B's Grab & Go.
• Trained staff on customer service techniques to enhance guest experience.
• Implemented operational procedures to streamline workflow and improve efficiency. Conducted regular quality checks on food items to ensure freshness and safety standards.
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• Assisted in resolving customer complaints promptly to foster positive relationships.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
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• Resolved conflicts between team members in an effective manner.
• Communication skills
• Leadership/Supervisory skills
• Sales experience
• Quick learner/team player
• Beauty Consultant
• Check cashing
• Accurate money handling
• Safe and vault operation
• MS Office proficient
• Cash dispenser operation
• Currency and coin counter
Eufaula High School - Eufaula, Al, United States
High School Diploma
general studies
2014
Wallace Community College Sparks Campus - Eufaula, AL, United States General Studies
2016
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