Bilingua,l EDI & Customer Service Specialist

ISIS C. GARCIA

Cell 562-***-****

********@*****.***

Over 15 years of extensive EDI experience, 14 years of E-Commerce and 30 years of Bilingual Customer Service experience. Familiar with customer’s individual sites such as Winners, Nordstrom’s Rack, Beall’s Outlet, DD’s, Stitch Fix, TJ Maxx, Marshall’s, Walmart, Amazon, Big Lot’s, Aldi’s, Costco Mexico, Wayfair, Overstock, Burlington, Charlotte Russe, Tilly’s, Nordstrom’s, Ross, Belk, Boscov’s, Burlington, Forever 21, Stein mart, Kohl’s etc. Supervised up to 10 employees in the manufacturing industry and trained employees past employers. Independent with strong ability to multi-task under pressure, detailed and organized. Ability to adapt quickly, efficiently and an excellent team player.

Skills:

●Strong EDI, Customer Service, Sales Assistant and Support Skills

●Knowledge of GCS A2000, PLM, Smart Sheet, AccuTerm, Oracle A2000, GXS, Apprise ERP Software, Peachtree, Windows, Microsoft Word, Excel, Outlook and Access Software, True Commerce, Microsoft Dynamics Nav.

●Effective communication skills and telephone techniques

●Bilingual: Spanish, English.

Work Experience:

2253 Apparel LLC., Montebello, CA 2021 – 2026

A 500-million-dollar company manufacturing and distribution of clothing for over 21 years. The Company has licensed brands such as Spalding, Roxy, Von Dutch, Juicy Couture, Rachel Roy, Earnest Sewn, BCBG Generation.

Sales Assistant:

Daily duties responding to emails for all accounts and assisting Customer Service with any issues.

Sending Pre-Production and Top of Production samples to Buyers for orders that have been placed. Assisting and preparing for meetings with Customers. Placing Customer’s and Stock orders with our China Team. Following up status on all orders placed. Going out on costing for new orders.

Working closely with our Production team to assure quality of goods. Processed Nordstrom Drop ship orders and updating Inventory. Maintain open and consistent communication with my Sales Representative to assure accounts are taken care of in the best possible interest for her and the company.

●Communicating with Vendors for updates on our orders

●Going out to cost on styles we are placing

●Working with Production and our China Team on incoming shipments

●Responding to all Buyer’s questions and needs

●Communicating with our Customer Service Department on Customer’s Orders

●Handling any issues with orders and resolving them

●Setting up new style request on Smart Sheet

●Downloading Tech Packs in Product Lifecycle Management

Crown Prince Inc., City of Industry, CA 2016 – 2021

A $13.4 million-dollar company providing premium quality canned seafood products for over 68 years. They distribute to Stater Bros., Walmart, Big Lot’s, Albertson’s, Ralph’s, Food 4 less, Costco Mexico and Japan, several other stores across the USA and International.

Customer Service Representative:

Customer Service Rep. for several accounts such as Amazon, Costco Mexico, Marinter, Walmart, Aldi’s and Big Lot’s. Processing orders EDI and manual. Tracking shipments for all accounts, processing paperwork for billing, requesting PODs from Carrier’s and Warehouse portals, answering and directing all incoming calls. Processing returns and credit memos. Pulling in and invoicing orders and from True Commerce Portal. Shipping UPS, FDX, OnTrack and LTL. Follow-up on Customer orders with our warehouse and outside shipping locations.

●Processing manual & EDI orders including 850,856 & 860’s

●Preparing orders for ASN’s and Billing

●Uploading disputes on Walmart’s direct commerce website

●Working with Production & Inventory Specialist on shipments

●Tracking and updating all shipments on several accounts

●Communicating daily with our shipping department on shipments

●Customer Service to all incoming calls

Celebrity Pink Jeans, Montebello, CA 2014- 2016

A $100 million-dollar manufacturing and distribution of clothing to major retailers such as Tilly’s, Ross, Charlotte Russe, Nordstrom’s, Ross, Forever 21 and several other major stores across the US and International.

Customer Service Representative:

Customer Service Rep. for several accounts such as Tilly’s, Charlotte Russe, Ross, Nordstrom’s, Belk’s, Boscov’s, Deb Shops, DD’s, Burlington, Forever 21, Stein mart, etc. Processing orders EDI and manual. Tracking shipments for all accounts, communicating on an everyday basis with our shipping department, coordinating with our Logistics and Production Department for shipments, communicating with our Sales Representatives on various accounts.

●Processing manual & EDI orders including 810,850,856 & 860’s

●Preparing orders for ASN’s and Billing

●Working with Production & Inventory Specialist on shipments

●Tracking and updating all shipments on several accounts

●Communicating daily with our shipping department on shipments

●Follow ups with our Sales Representatives on several accounts

Ricardo Beverly Hills, Inc. La Mirada, CA 2000- 2014

A $100 million manufacturing and distribution of luggage products to major retailers such as Costco, Kohl’s, Macy’s, Sears, Walmart, E-Commerce and several other major stores across the US and International.

EDI Coordinator/Customer Service:

In charge of all EDI functions from processing orders to transmission of ASN’s for all EDI customers. Setting up new EDI and online accounts, updating information as needed. Customer Service for online accounts (E-bags, Macys.com, HSN, Wayfair, Amazon.com, etc.); E-commerce accounts (Belk.com, Costco.com, Kohls.com, Bonton.com, BBB.com, Jcpenney.com, Sears.com, Qvc.com) and miscellaneous accounts. Processing all FOB, POE & miscellaneous accounts purchase orders. Work with different sites such as GXS (previously Innovis), FileZilla, Walmart, Burlington and others to bring orders into internal system.

●Extensive use of all EDI processing including 810,816,824,850,846,856,860,997

●(Invoices, Update Stores, Application Advice, Purchase Orders, Inventory Feed, ASN’s, Purchase Order Changes & Functional Acknowledgements)

●Customer service representative for all E-Commerce and other miscellaneous accounts

●Processing all FOB, POE & miscellaneous orders

●Working with Logistics & Planning Department

●Tracking and updating all shipments

●Accounting Department support for credit memos and charge backs

●Assisting in invoicing on all accounts

●Processing returns for all online accounts

●Miscellaneous clerical duties include answering phones, problem solving & filing

Ackrit Tool, Inc. St. Louis, MO 1995 - 2000

A Family-owned business with $2.5 million-dollar annual revenue. Manufacturer and distributor of cutting tools. Specializes in creating unique or difficult to fabricate components.

Administrative Assistant:

Taking and processing all orders, answering heavy phones, inventory control, working with the accounting department, assisting the President and Vice President, receiving & shipping all merchandise

●Responsible for processing orders & data entry

●Handled purchasing, receiving & shipping as well as maintaining records of product inventory

●Billing, invoicing, credit memos and processing returns

●Miscellaneous clerical duties, high volume phones and solving problems

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