Senior Salesforce Architect - AI-Driven Enterprise Solutions

Emerson Intezar

Senior Salesforce Architect Enterprise Solutions, API Integrations &

Technical Leadership

****************@*****.*** 727-***-**** Pinellas County, FL 33731, United States PROFESSIONAL SUMMARY

Salesforce Certified Professional with 12+ years of end-to-end Salesforce experience across Sales, Service, and Experience Cloud. Expert in Salesforce AI, Einstein GPT/Copilot, and building intelligent, data-driven automation that elevates customer engagement and decision-making. Proven track record in Apex development, LWC architecture, CI/CD DevOps, and designing scalable, enterprise-grade solutions. Skilled in Flow automation, integration design (REST/SOAP, MuleSoft), and event-driven architectures. Adept at leading technical design, implementing best-practice governance, and delivering robust, secure, and high-performance solutions aligned with enterprise standards. Recognized for optimizing complex business processes, improving deployment velocity, and enabling organizations to fully leverage the Salesforce platform.

SKILLS

Salesforce AI & Einstein:

•Implemented Einstein GPT / Copilot for predictive insights and automated responses

•Designed AI-driven workflows improving decision-

making and customer engagement

•Built intelligent recommendations using Einstein

Analytics

•Automated complex tasks using AI + Flow integrations Salesforce Development:

•Built scalable Apex classes, triggers, batch apex, and queueable jobs

•Developed custom Lightning Web Components for high- performance UI

•Implemented Apex integration patterns for external systems

•Followed enterprise design patterns for maintainable codebase

Salesforce DevOps:

•Managed deployments using Gearset, Copado & DevOps Center

•Implemented CI/CD pipelines with

GitHub/Bitbucket/Azure DevOps

•Automated testing, version control, and release

management

•Reduced deployment time through automated change

tracking

Salesforce Flow & Automation:

•Developed advanced record-triggered flows replacing legacy automations

•Built Flow Orchestrations to streamline multi-

department business processes

•Optimized flow performance for large data volumes

•Ensured best practices: fault handling, subflows, and modular automation

Salesforce Integrations:

•Integrated Salesforce with external apps using

REST/SOAP APIs

•Designed end-to-end integration workflows using

MuleSoft

•Implemented platform event-based architecture for real-time updates

•Ensured data sync, error handling, and API governance Salesforce Solution Architecture:

•Designed end-to-end scalable solutions across Sales, Service & Experience Cloud

•Created data models, security architecture, and

integration blueprints

•Led technical design reviews & best practice governance

•Ensured alignment with enterprise architecture

standards

EXPERIENCE

Senior Salesforce Architect

Zivoke

01/2021 – Present

•Designed and led end-to-end Salesforce architecture across Sales, Service, and Experience Cloud for enterprise-scale implementations.

•Implemented Einstein GPT / Copilot to enable predictive insights, conversational automation, and intelligent customer engagement workflows.

•Architected complex integrations using REST/SOAP APIs, MuleSoft, and event-driven platform events ensuring real- time data synchronization.

•Built scalable Apex solutions including triggers, batch apex, queueables, and reusable integration frameworks for high- volume workloads.

•Established DevOps governance using Copado/Gearset with automated CI/CD pipelines, improving deployment reliability and release velocity.

•Conducted technical design reviews, enforced coding standards, and guided teams on scalable solution patterns aligned with enterprise architecture.

Salesforce Technical Lead

TechWave Solutions

04/2017 – 12/2020

•Led cross-functional development teams delivering custom LWC components, Apex logic, and secure multi-cloud integrations.

•Replaced legacy Workflow/Process Builders with optimized record-triggered flows and Flow Orchestrations improving system performance.

•Designed scalable data models, sharing/security architecture, and governed platform best practices for multi- department business processes.

•Built analytics dashboards and Einstein recommendations to deliver AI-driven insights for leadership, sales teams, and service agents.

•Implemented API governance, error-handling frameworks, and monitoring dashboards for stable integration operations.

•Collaborated with product owners to translate business requirements into technical blueprints and scalable implementation strategies.

Salesforce Integration Engineer

Damco Solutions

03/2014 – 04/2017

•Developed robust Apex classes, trigger frameworks, batch automation, and reusable helper libraries for maintainable enterprise code.

•Delivered advanced Lightning Web Components with high-performance UI, custom API calls, and dynamic user experiences.

•Built and maintained integrations with external systems using REST/SOAP APIs, OAuth authentication, and middleware pipelines.

•Created automated test coverage, static code analysis, and version-controlled deployments to support CI/CD pipelines.

•Troubleshot complex defects, optimized SOQL/SOSL performance, and ensured governor limit compliance in large data environments.

Junior Salesforce Developer

CloudMinds Inc

01/2012 – 02/2014

•Configured core Salesforce features including objects, fields, automation, profiles, permission sets, and page layouts.

•Built foundational workflows, approval processes, and early flow automations to streamline business operations.

•Assisted in small integrations, data imports/exports, and system maintenance using Data Loader and admin tools.

•Provided user training, documentation, and day-to-day support to ensure smooth adoption across teams. EDUCATION

Bachelor of Science: Computer Science:

University of Management and Technology

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