Customer Service, Administrative Support, and Office Operations

NANCY J. MOORE

**** ****** ****, ******, ***** 77578 (cell) 832-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented administrative professional with extensive experience in office management, executive support, and database administration. Adept at handling scheduling, document management, procurement, customer service, and data entry. Proven ability to streamline office operations, coordinate complex tasks, and support senior management in achieving business objectives. Seeking a role in Administrative Support Services to utilize strong organizational, communication, and problem-solving skills.

CORE SKILLS & EXPERTISE

Executive & Administrative Support

Office Management & Coordination

Calendar & Scheduling Management

Customer Service & Front Desk Operations

Procurement & Vendor Coordination

Data Management & Reporting

Travel & Expense Processing

Microsoft Office & Database Systems

PROFESSIONAL EXPERIENCE

UTHealth, Houston, TX – IT Clinical Technology (EPIC Team)

Database Administrator (2021 – 2025)

Maintain and update assets in the EPIC electronic health record (database) system, ensuring data accuracy and compliance.

Provide administrative support for database-related functions, assisting departments with reporting and data retrieval.

Collaborate with internal teams to streamline data entry and management processes.

UTHealth, Houston, TX – Information Technology

Senior Support Staff Assistant / Administrative Coordinator (2006 – 2021)

Provided high-level administrative support to executive staff, managing daily office functions.

Scheduled meetings, managed calendars, and coordinated travel arrangements.

Processed financial transactions, including purchase orders, invoices, and expense reports.

Oversaw front office operations, ensuring a professional and welcoming environment.

Spearheaded document management initiatives, improving efficiency and compliance with record retention policies.

UTHealth, Houston, TX – Office of Academic Technology, Houston, TX

Staff Assistant (1994 – 2006)

Assisted faculty, staff, and students with administrative tasks, scheduling, and document preparation.

Managed distribution of training materials and software licenses.

Maintained organized records and supported research projects with administrative coordination.

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