Billing & Data Integrity Specialist
Resume:
Brenda Johnson
**************@*****.***
Professional Summary
Highly accomplished Subject Matter Expert with over 10 years of experience in large business insurance billing and issue resolution. Proven ability to ensure data accuracy, resolve complex billing discrepancies, and prepare detailed invoices using a range of specialized systems, including BRMS, ACIS, and BSR. Skilled in Oracle SQL for data management and reporting, with a strong track record of proactively identifying and fixing system defects using the ALM system.
Skills
Subject Matter Expertise
Issue Resolution & Problem-Solving
Strong Communication
Attention to Detail
Collaborative Teamwork
Customer Service
Proactive & Accountable
Mentorship & Assistance
Work Experience
UnitedHealth Care
Issue Resolution Team billing
October, 2014 - June, 2025
Verify accuracy of billing data and revise any errors.
Resolve discrepancies in accounting records.
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Operate typing, adding, calculating, or billing machines.
Keep records of invoices and support documents.
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Contact customers to obtain or relay account information.
Monitor equipment to ensure proper operation.
Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
Education
Associate's degree in business marketing
WITC
Certifications, Licenses, Awards
10 1/2 years large business insurance billing
2022 - 2024 Received Bonus monthly for quality
2022 - 2024 Received Bonus monthly for believe in better (going above and beyond)
Received BRAVO acknowledges from multiple coworkers for assistance
Received 10 year gift from UHC on October 28, 2024
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