Part-Time Remote IT Center Lead (Retiree)

Ronald Whitlock

** ***** ******

Somerville, NJ *8876

Home: 908-***-****

*********@*****.***

SUMMARY

Data center support Lead with superior project management skills, combining strong technical proficiency with proven ability to train, lead and supervise teams. Capable communicator with excellent collaboration skills among colleagues, clients and management. Expertise includes:

System Administration Telecommunications Network Monitoring Supervision and Training

Hardware Support Customer Support

TECHNICAL SKILLS

Windows 10 Remedy- Vantive- Snow

Compaq- Dell- Sun- IBM- LAN/WAN-Telco Wiring- Routers- Switches- Hubs PROFESSIONAL EXPERIENCE

Centersquare/ Cyxtera/Centurylink/ Savvis Communications/ Cable & Wireless/Exodus, Piscataway, NJ

4/04 to 06/2024

Data Center Support Lead

. Supervised staff of 12 people, which included training and coaching.

. Managed data center when SR manager was on vacation.

. Responsible for tickets being worked on in a timely manner to minimize customer downtime.

. Responsible for the successful operation of company’s servers within the main Data Center.

. Supported hardware and software on Compaq, Dell, Sun and enterprise level platforms

Successfully performed internet monitoring, problem solving and upgrades.

Oversaw special projects, leading to systems implementation reducing time spent by 30%.

Administered user accounts, resulting in minimized downtime, resulting in significant savings

. Created training lab for technicians to learn all operating systems, to decrease customer downtime

. Developed over 90 day report which allowed company to collect past do accounts

. Used my communication skills to collaborate with clients, colleagues, and management

. Generated weekly reports for management

. Updated server counts weekly in corporate system

. Image operating systems on workstations

. In charge of mail room

. In charge of Asset Management for the Jersey City location

. Help with Facilities, telco, security

Blueprint Services, Freehold, NJ 11/03 to 4/04

System Administrator(contractor)

. Troubleshoot computer and networking issues for Freehold Medical Center

. Performed migration of workstations in a hospital Trellis Network Services, New Brunswick, NJ 9/03 to 11/03 Network Engineer(contractor)

. Performed migration of workstations in a hospital

. Imaged operating systems on workstations

. Backup workstations and reload users data onto new xp workstations

. Successfully performed project management on migration of windows 98 to XP

. Created scripts for migration

Cable & Wireless/Exodus Communications, Jersey City, NJ 1999 - 2003 Lead Internet Systems Engineer

. Responsible for the successful operation of company’s servers within the main Data Center.

Supported hardware and software on Compaq, Dell, Sun and enterprise level platforms.

Trained and supervised twelve technicians leading to superior customer satisfaction.

Successfully performed internet monitoring, problem solving and upgrades.

Oversaw special projects, leading to systems implementation reducing time spent by 30%.

Administered user accounts, resulting in minimized downtime, resulting in significant savings

. Created training lab for technicians to learn all operating systems, to decrease customer downtime

. Developed over 90 day report which allowed company to collect past do accounts

. Used my communication skills to collaborate with clients, colleagues, and management

. Generated weekly reports for management

. Updated server counts weekly in corporate system Self Employed(Lawn Barber USA) 1991 - 1999

Landscaping

. Designed landscape projects

. Managed landscape project from beginning to end, which included meeting budget and time frame

. Performed all accounting functions

Thomas and Betts 1988 - 1991

Supervisor of Fixed Asset Department

. Designed and implemented McCormick and Dodge Fixed Asset Computer System, saving company $2M.

. Designed and generated Report Writer financial reports, reducing work hours by 20%

. Reconciled general ledger to fixed asset books monthly CERTIFICATIONS

MCSE, MCP + I, SCSA

EDUCATION

BS, Accounting and Management, Rutgers University, New Brunswick, NJ AA, Telecommunications Management, Devry Institute Certificate in Network Engineering, PC Age

Master Certification in Project Management, Villanova University Cyber security program from Harvard University

Remote work from home program from Harvard University AWARDS

2002 Employee Recognition Award (C&W)

Outstanding Achievement

Phi Theta Kappa from Devry Institute

PERSONAL

Master Black Belt Instructor

2 time World Champion

International Champion

State Champion

Member of International Black Belt Hall of Fame

Manager of Little league baseball for 9 years

Fireman of the year

Contact this candidate