Medical Administrative Assistant / Patient Services Specialist

Adrianna Sossman

*** **** ****** *****, ***. ** Columbus, MS 39701 662-***-**** **********@*****.*** PROFESSIONAL PROFILE

Customer service oriented professional with retail experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Effectively communicate with all members of the organization to ensure fluid operations. Establish effective relationships and collaborate with the team to accomplish objectives.

Strong leadership skills with an ability to build trust and loyalty within the team dynamic.

Effective problem solver, able to assess needs and identify solutions.

Microsoft Office Applications – MS Word; Type 37 WPM. KEY QUALIFICATIONS

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology Medical Administrative Assistant Medical Terminology Medical Transcription

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Ultimate Medical Academy, Columbus, MS 05/2023 – 09/2024 Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Took actions necessary to accomplish academic goals.

Navigated new technology, utilized available resources, and set realistic expectations. Dollar General, Columbus, MS 04/2022 – 08/2022

Steens Superette, Steens, MS 04/2020 – 02/2021

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, ensured accuracy of cash drawer, and kept work area clean and organized.

Performed opening and closing procedures and accounted for cash drawer at end of shift.

Worked as part of a team and interacted with diverse customers and staff members. Peco’s Foods, Tuscaloosa, AL 04/2019 – 04/2020

Assembly Associate

Trained incoming employees, led by example, and exhibited leadership.

Paid close attention to detail and followed work instructions to ensure proper part assembly.

Performed product assembly process within assigned work area in a team-oriented environment. Logans Roadhouse, Columbus, MS 09/2018 – 04/2019

Server / Customer Service

Took and delivered food and beverage items quickly and efficiently in a fast-paced environment.

Trained new hires and worked as a team to meet and exceed guest expectations.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

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