Seasoned Tech Program Manager & AI Solutions Leader

MIGUEL A. CEDENO

954-***-**** **************@*****.*** in LinkedIn

SENIOR LEADER

Transformational EAM – Enterprise Asset management & Facilities Management professional with experience managing multi- million dollar consulting and technology Supply Chain business solutions, driving product and solution development, presales, acount aquisition and delivering results for Fortune 500 enterprises. Proven track record in leading global complex initiatives involving Enterprise Programs and AI, consistently exceeding performance milestones. Skilled in strategic innovation and collaboration, aiming to leverage expertise to drive growth and success.

LEADERSHIP IMPACT

• Developed Technology products that solved critical business problems for my clients that delivered on the business cases and expanded market share of our overall business performance year over year.

• Revitalized consulting & product development practice, tripled sales pipeline in 8 months, hit 100% sales target in 12 months, doubled headcount, and achieved 20% revenue growth in 18 months.

• Delivered a successful Enterprise Program, increasing business benefits within the timeline and budget which resulted in a 100% increase in IBM revenue over 24 months and additional follow-on services sales, creating a win-win for both organizations.

• Developed and managed product solutions and professional services, sales, Profit and Loss, and implementation teams of 100+ people. Maintained accountability for a practice generating up to $120 million in new business per year. AREAS OF EXPERTISE / SKILLS

• AREAS OF EXPERTISE / SKILLS: Artitifical Intelligence, Deal Qualification, PreSales, Customer Relationship, IT Best Practices, Enterprise Asset Management, Facilities Management, Corporate Real Estate Planning, Enterprise Resource Planning, Facilities Management, Forecast & Metrics Management, Engineering Design, Thought Leadership, Reliabilty Centered Maintenance, Implementaion Expertise, Closing / Deal, Global Enterprise Solutions Management, Business Transformation, P&L Management, Sales / Pipeline, Contract Negotiation, Project/Program Management, Ecosystem Partnerships Management, Client Success, Business Performance Management, Change Leadership, Full lifecycle delivery of EAM / ERP solutions from Stragey, Desgin, Configruation, Testing and Delivery.

• TECHNOLOGIES: Generative AI/ML, NLP, Robotics, Maximo Application Suite (MAS), Infor / Datastream, TRIRIGA, BIM, Oracle, SQL Server, DB2, CrystalReport Writer, Visio, MS Project, Rational Rose, UML, WebSphere Application Developer, VPN Technologies, Microsoft Exchange, Windows Servers and Interface Architecture, Cloud-Based/SaaS Solutions, IBM Cloud, AWS, Azure, Microsoft Business Solutions, Autodesk / AutoCAD PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

ITO Consulting Nov 2024- Present

President

Business Strategy and Executive Solution Design and Implementation Consulting. Real Estate and Property Management for a portfolio of Real Estate Assets.

• Develop Business Strategy solutions for my cliennts with a focus on AI and Automated Technologies.

• Develop Business Case and Benefits Analysis for Strategic Initiatives.

• Develop Implementation Plans to realize Business benefits.

• Responsible for Real Estate Acquisition, Development and Lease Management

• Responsible for Lease Contract Development and Management

• Responsible for Facilities Maintenance

IBM Dec 2000 - Oct 2024

Enterprise Asset Management / Supply Chain Management & Consulting Practice, North America Enterprise Asset Management, Enterprise Resource Planning, Digital Operations, and Consulting Practice for North America, demonstrating exceptional performance and industry expertise.

• Simultaneously managed up to 25 complex projects lasting 6 months to 2 years, overseeing all aspects from business development to implementation, resulting in award-winning programs for FORTUNE 500 clients across diverse industries.

• Spearheaded the development and execution of comprehensive presales, sales and marketing strategies for a wide range of product offerings, including Maximo Application Suite, Oracle EAM, SAP PM, Infor Datastream, TRIRIGA, and innovative solutions like Predictive Asset Optimization and Smarter Buildings.

• Drove exponential growth, increasing annual practice revenue from $60 million to $120 million and expanding sales pipeline from $100 million to $600 million while maintaining a 70%-win rate for qualified opportunities.

• Generated $1 billion in total project revenue over 8 years as Partner/Practice Lead, completing 200+ projects and consistently achieving 110-120% of practice goals, KPIs, and deliverables.

• Led and managed a high-performance team of 100 EAM / ERP professionals, collaborating with 250 people in North America and 500+ globally, while maintaining 90%+ employee engagement and retention scores.

• Spearheaded complex EAM global deployment across 27 countries and 15 languages, consolidating 94 systems into a single enterprise solution, showcasing exceptional project management and technical expertise.

• Cultivated a culture of excellence, developing multiple practitioners who were promoted to leadership positions, rated in the Top 5-10% in productivity, or earned top performance-based awards.

• Managed multiple Project Managers and Global Projects as a Program Manager and Delivery Project Executive for over 20 years using Agile, Hybrid Agile and Waterfall methodologies. Willaims-Russell & Johnson Engineering Consultants Aug 1992 - Dec 2000 Project Engineer

Designed and produced technical engineering designs/drawings for civil, Real Estate and structural engineering projects for public infrastructure, buildings and airports.

• Conducted field inspections for Real Estate and Construction projects

• Managed the Wide Area Network for four regional offices in the Southeast US

• Training lead for Enterprise Asset Management solution delivery to Engineering clients in Water & Wastewater Utilities and Airports

(Airside and Landside) and Building Information Management systems (BIM) EDUCATION

Haas - University of California Berkely Mar 2025

Artificial Intelligence: Business Strategies and Applications McKinsey & Company Dec 2023

Executive Leadership Program

Wharton School of Business-University of Pennsylvania Dec 2016 Leading Major Client Partnerships Program

Florida International University Jan 2002 - Dec 2002 Master of Science, Management Information Systems

Florida International University Jan 1988 - Aug 1992 Bachelor of Science, Industrial & Systems Engineering CERTIFICATIONS

•Artificial Intelligence: Business Strategies

•Microsoft Systems Certified Engineer

•Infor / Datastream D7i Certified Network Engineer

•Maximo Application Suite IBM Certified Consultant

•TRIRIGA Real Estate & Facilities Management

•IBM Certified Business Consultant

•IBM Executive Project Manager

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