Administrative Professional with 20+ Years Experience

Lynn Palmer

Administrative Assistant

***** ******** *****, #*** ***********, TX 77546

912-***-**** *********@*****.***

SKILLS

Administrative Assistant, Customer Service, hospitality, event planner, travel coordinator, excellent organizational skills, Supervisor. Freelance editor.

PROFESSIONAL EXPERIENCE

CapGemini/CVS Specialty Pharmacy - Insurance Resolution Agent

February – August 2023 (contract position) REMOTE

Liaison between client, pharmacy, and provider.

Specialize in Chronic Illnesses and Genetic diseases

Ensure that the patient has the proper documentation for medicines to be covered by the insurance.

Prepare prior authorizations for medications, investigate errors, in patient and insurance files.

Administrative duties as needed.

Dentaquest - Customer Service Agent

2022-2023 (Contract position) REMOTE

Provided members and dental offices with coverage and claim information.

Answered an average of 90 calls per day

100% satisfaction

CountryPlace Master Community Association - Administrative Assistant, Pearland, TX

2018 – 2021

Supervisor of Hosts/Hostesses on duty

Construct Work schedule and supervisor for the Host/Hostess positions

Perform daily office tasks such as filing, recording, maintaining record, copying, posting, etc.

Enhanced the Monthly Newsletter – increased readers by 35%. Created weekly e-blast news, added more background scenes grabbed the attention of 25% more readers, and Community Web-site page currently under construction.

Paul R. Vahldiek, Jr – Executive Assistant to Owner, Houston, TX

2013 - 2018

Provide excellent executive level support to Mr. Vahldiek

Handle all personal expenses and banking

Prepare overseas wire transfers and correspondence

Open new lines of credit as necessary

Plan, coordinate, and execute corporate meetings

Coordinate extensive travel arrangements

Manage all hotels, flights, and car rentals

Accounts payables/receivables, process through Quickbooks – faster turnaround by 10%.

Process all bank statements and maintain in Excel

Coastal Alternative Program, Administrative Assistant to Principal, Texas City, TX

2007 – 2013

Provide administrative support for the Principal

Maintain calendar and schedule parent meetings.

Input all attendance and maintenance of all attendance records.

Maintain school database for all students – discipline, truancy, and enter/release of students.

Responsible for all textbooks and maintenance of textbook database

Work with district to provide student’s meals.

Texas City High School, Administrative Assistant to Assistant Principal, Texas City, TX

2007-2013

Provide administrative support to Assistant Principal

Schedule meetings and maintain calendar

Responsible for input of student attendance

Maintain attendance records

Maintain school database, including discipline, truancy court dates, and enter/release of students

Responsible for textbook distribution and maintenance of textbook database.

ADDITIONAL SKILLS

Microsoft Office (all programs)

Constant Contact

Notary Public

Typing 60 wpm

Kronos

Zoom & Skype

Travel arrangements

Paychex

Adobe Reader & Acrobat

Google Docs

Global Time Entry

Outlook

Microsoft Teams

Editing

Problem Solver

Book Editing

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