Prepress Specialist with 30+ Years Customer Focused Experience

St Simons Island, USA, ***** • *******************@*****.*** • 912-***-****

MICHELE COLLINS

PROFESSIONAL SUMMARY

Prepress Specialist with over 30 years of experience in the printing industry. EMPLOYMENT HISTORY

SWITCH ADMINISTRATOR Jun 2020 - Jun 2025

Drummond Press

• Developed Automated workflows in Enfocus Switch software integrating Enfocus PitStop Server, Propago eCommerce platform, EFI Pace Print Management, an online Proofing Portal and Smartstream Variable Data including HP Composer Server.

• Identified internal processes in need of optimization and created automated workflows to reduce, and often, eliminate manual touch points for these processes.

• Analyzed workflow inefficiencies to design automated processes, resulting in substantial reductions in manual tasks and increased operational efficiency.

• On-boarded, managed and trained new users.

• Developed and conducted PitStop training sessions for Prepress users, encouraging and aiming for an all-PDF workflow as the final goal. SUPPORT SPECIALIST Sep 2013 - Jan 2020

Enfocus Software

• Provided customer support for all Enfocus Software, including PitStop, Switch and Connect.

• Provided remote support on complex issues, often involving total work stoppage, implementing solutions and resolving the work stoppage.

• Managed support queues in Salesforce. Providing fast and on-time solutions.

• Created documentation, product videos and online solution articles for all Enfocus Software Products.

• Collaborated with development team on bug reporting and advanced troubleshooting issues.

• Analyzed customer feedback to identify recurring issues, implementing solutions that enhanced product usability and reduced support tickets.

PREPRESS WORKFLOW SPECIALIST Jan 2010 - Sep 2013

Got Print

• Streamlined prepress workflow, cutting job time from 2 hours to 10 minutes using Heidelberg software.

• Implemented PDF workflow for online orders, enhancing efficiency and reducing processing time.

• Trained team in PitStop and Prinect, fostering skill development and operational consistency.

• Continued process improvement on a daily basis resulting in enhanced print quality, productivity and customer satisfaction. PRODUCT SPECIALIST Jan 1999 - Jan 2010

Heidelberg USA

• In person and remote support for Heidelberg Prinect Software.

• Onsite implementation including software installation and user training. DIGITAL AND CONVENTIONAL PREPRESS Jan 1995

• Began Printing career, apprenticed and then became a journeyman Prepress stripper, prior to digital. Prepress operator.

• Adobe Creative Suite (Photoshop, InDesign), Enfocus Switch (Certified Expert) Enfocus PitStop (Certified Expert), Heidelgerg Prinect including Cockpit, MetaDimentions and SignaStation, Quite Hot Imposing, HP Composer Server

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