Part-Time Office Assistant and Receptionist Candidate

Felicia F. Piazza

** **** ***

Silver Creek, New York 14136

Mobile: 716-***-****

Email: ***************@*****.***

Availability:

Job Type: Office work, receptionist, general duties Work Schedule: Part-time, prefer mornings

Work Experience:

Tax Pro Assistant/Receptionist/Customer Service Representative H & R Block

108 E. 4th Street

Dunkirk, NY 14048

12/2024-04/2025 (Seasonal Position)

Duties:

Answering the telephones, making appointments for clients, answering general questions, assisting walk-ins with questions. Computer data entry, filing and other general office/clerical duties Program Analyst

U.S. Dept. of HUD (This was a federal job)

300 Pearl Street/Suite 301

Buffalo, NY 14203

11/1987-11/30/2024-(RETIRED)

Duties, Accomplishments and Related Skills:

* Receive visitors and telephone calls from clients on matters of policy or technical nature requiring personal attention.

* Assist and conduct research and studies of Processes and procedures as assigned by management. * Set up to assist the Team with long and short range projects to establish strategies and deadlines to achieve HUD's mission to provide and sustain quality, affordable, safe and decent sanitary housing.

* Knowledge of Word, Excel, IREMS, Power Point, and our own in house databases and programs. * I effectively managed my workload & established goals and priorities and objectives related to the assigned workload. *Complete over all general support duties as assigned by management

* Log mail for the Northeast region via the AMPS mail team/Log outgoing mail for the Account Executives via the AMPS mail team

* Help provide feedback to management and Account Executives on directives and strategies to implement various systems on reports and duties to make work flow and meet deadlines, goals and HUD's mission to provide and maintain sustainable communities to serve the low income residents of the community. Education:

Erie Community College Buffalo, NY United States

Associate's degree 09/2005

Major: General Studies

References:

Kim Carmichael: 716-***-**** (******@*****.***)

Laurie Beardi: 716-***-**** (******.******@*****.***) Karla Wayne: 716-***-**** (*******@*****.***)

Laurie George-716-***-**** (******.******@*******.***)

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