Multifaceted Customer Service Professional
Resume:
Sherelynn L. Rencher
*********@*******.***
Professional Experience:
J & L Plumbing and Air
*/**** – present
•Handle a high call volume of request for plumbing related issues.
•Schedule service appointments.
•Dispatch qualified plumbers using the House call application.
Rent.com May 2019 – July 2025
Customer Service Representative
Provide potential leasing prospects with pricing, availability, property amenities and schedule apartment tours.
Provide current residence with emergency and non-emergency maintenance assistance by dispatching a maintenance technician.
Listen to live calls from colleagues, score the calls based on the core guidelines, and provide feedback to help with improvements.
Liberty Cooling and Heating
March 5, 2018, to August 10, 2018
Customer Service Representative
Schedule service appointments.
Dispatch service calls HVAC technicians.
Input paid invoices into WinTac.
Filing Alphabetically.
Treerings, LLC January 31, 2017 – February 23, 2018
Senior Resource Coordinator
Answering incoming calls for Senior Living or Senior Care Options
Route the caller to the appropriate Senior Living Advisor.
Place outbound calls to families and inquire about Senior Living search and the wellness of prospective family members.
Goettl Air Conditioning March 1, 2016 - January 30, 2017
Customer Service Representative
Scheduling repair, maintenance, and installation appointments for both Goettl and the Sunny Plumbers.
Back-up dispatching using Service Titan.
Enrolling customers in the Club Membership.
Process credit/debit card payments for completed work and club membership enrollments and renewals.
Direct Energy
1401 S. 52nd. Street
Tempe, AZ
April 1, 2013 – February, 2016
Customer Service Representative: -
On-the-Job Training Coach to newly hired Customer Care Representatives.
Answer inbound calls requesting repairs, maintenance, and sales appointments for Benjamin Franklin Plumbing, Mister Sparky Electrical, and One Hour Heating and Air Conditioning.
Quickly and effectively solve customer challenges.
Constantly seeking new ways to improve customer service.
Education
High School Diploma
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