Customer Care Consultant in Corporate Segment
Resume:
Keanu Bailey
*** ******* ******, ********, *******
************@*****.***
Date of Birth: 09 December 1996
Marital Status: Single
Dependents: one
Professional Summary
A motivated and adaptable individual with a strong foundation in Public Management, complemented by hands-on experience in customer service, hospitality, and live production. Known for excellent interpersonal skills, a strong work ethic, and the ability to thrive in high-pressure environments. Currently completing an Honours Degree while actively working in dynamic, customer-facing roles. Employment History
Waiter & Trained Mixologist
Avani Hotels, Windhoek
2023 – 2025
Provide professional and friendly food and beverage service in a luxury hospitality setting.
Trained in mixology, specializing in crafting classic and contemporary cocktails.
Ensure guest satisfaction through attentive service and product knowledge.
Collaborate with bar and kitchen teams for smooth operations. Waiter
The Tug Restrurant
2025 – 2025
Delivered quality customer service in a busy restaurant environment
assisted with orders and ensured a positive dining experience
Coordinate with a high performing team under high-pressure situations. Call Centre Agent
MultiChoice Namibia
2021 – 2022
Handled customer service calls and technical inquiries.
As an outbound call center agent at MultiChoice, my responsibilities included promoting sales and re-engaging with former clients to win them back. I made proactive outbound calls to ensure customer satisfaction and drive business growth.
Resolved account issues and maintained customer satisfaction.
Met and exceeded performance targets.
Waiter
Dros Restaurant
2019 – 2020
Delivered quality customer service in a busy restaurant environment.
Assisted with orders and ensured a positive dining experience. Education
Honours Degree in Public Management and Political Science (Ongoing) University of Namibia (UNAM), Windhoek
2017 – Present
Grade 12 Certificate
Coastal High School, Swakopmund
2016
Language Proficiency
English – Home Language
Afrikaans – Fluent
Achievements & Awards
Valedictorian, Coastal High School – 2016
Top Ten Student, Coastal High – 2015 & 2016
Regional Debater, Erongo Region – 2016
National M.U.N Debater – 2013 to 2017
Regional Public Speaker, Erongo Region – 2016
UNESCO ASPnet Representative and Competition Winner – 2016 References
Melvin
Manager, Dros Restaurant
Marcha Izaaks
Supervisor, MultiChoice Namibia
Robin Belchem
manager Stratos Avani 081-***-****
Keanu Bailey
906 Sagitta Street, Windhoek, Namibia
************@*****.***
Date of Birth: 09 December 1996
Marital Status: Single
Dependents: one
Professional Summary
A motivated and adaptable individual with a strong foundation in Public Management, complemented by hands-on experience in customer service, hospitality, and live production. Known for excellent interpersonal skills, a strong work ethic, and the ability to thrive in high-pressure environments. Currently completing an Honours Degree while actively working in dynamic, customer-facing roles. Employment History
Waiter & Trained Mixologist
Avani Hotels, Windhoek
2023 – 2025
Provide professional and friendly food and beverage service in a luxury hospitality setting.
Trained in mixology, specializing in crafting classic and contemporary cocktails.
Ensure guest satisfaction through attentive service and product knowledge.
Collaborate with bar and kitchen teams for smooth operations. Waiter
The Tug Restrurant
2025 – 2025
Delivered quality customer service in a busy restaurant environment
assisted with orders and ensured a positive dining experience
Coordinate with a high performing team under high-pressure situations. Call Centre Agent
MultiChoice Namibia
2021 – 2022
Handled customer service calls and technical inquiries.
As an outbound call center agent at MultiChoice, my responsibilities included promoting sales and re-engaging with former clients to win them back. I made proactive outbound calls to ensure customer satisfaction and drive business growth.
Resolved account issues and maintained customer satisfaction.
Met and exceeded performance targets.
Waiter
Dros Restaurant
2019 – 2020
Delivered quality customer service in a busy restaurant environment.
Assisted with orders and ensured a positive dining experience. Education
Honours Degree in Public Management and Political Science (Ongoing) University of Namibia (UNAM), Windhoek
2017 – Present
Grade 12 Certificate
Coastal High School, Swakopmund
2016
Language Proficiency
English – Home Language
Afrikaans – Fluent
Achievements & Awards
Valedictorian, Coastal High School – 2016
Top Ten Student, Coastal High – 2015 & 2016
Regional Debater, Erongo Region – 2016
National M.U.N Debater – 2013 to 2017
Regional Public Speaker, Erongo Region – 2016
UNESCO ASPnet Representative and Competition Winner – 2016 References
Melvin
Manager, Dros Restaurant
Marcha Izaaks
Supervisor, MultiChoice Namibia
Robin Belchem
manager Stratos Avani 081-***-****
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