Patient Care Tech Professional with Strong Customer Service
Resume:
NICOLE
LIBKIE
N
*******@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS
• Healthcare operations • Insurance Practices • Filing and Recordkeeping
• Office Administration • Medical Data Collection • Patient care EXPERIENCE
Dual patient care tech December 2002 - July 2021
ECRMC El Centro, California
• Documented care actions, vitals, and orders in company software.
• Changed bed linen regularly to help prevent skin irritation.
• Reported unusual behavior for improved care continuity.
• Worked alongside registered nursing staff and followed care plans.
• Recorded patient heart rate, pulse, and blood pressure.
• Used initiative to respond quickly in emergency situations.
• Prepared patients for treatments, visits, and social activities.
• Built friendly rapport with patients and delivered personalized care.
• Kept rooms clean and ready to meet individual needs.
• Demonstrated strong teamwork skills by collaborating effectively with colleagues across disciplines.
• Monitored vital signs such as blood pressure, pulse rate, and temperature on regular basis.
• Participated in ongoing education opportunities to stay current with best practices in nursing assistance.
• Reported any changes in patient condition or behavior to supervising nurse promptly.
• Collaborated with nursing team members to develop individualized care plans for patients.
• Managed time efficiently during shifts to prioritize tasks based on urgency level.
• Educated patients about self-care techniques and strategies for improving health outcomes.
• Maintained clean and safe environment for patients by following infection control procedures.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Provided emotional support to patients and families during difficult times.
• Helped transfer patients from beds to wheelchairs or walkers, ensuring their safety and comfort.
• Measured intake and output levels accurately to help manage fluids balance in body.
• Communicated effectively with diverse populations of patients, families, and healthcare professionals.
• Administered medications as directed by nurse or physician within scope of practice.
• Documented patient care by recording observations, interventions, and outcomes in medical records.
• Transferred patients between beds, wheelchairs, and other locations.
• Reported changes in patient's condition to Charge Nurse.
• Communicated pertinent patient information to appropriate members of treatment team.
• Monitored patient conditions and reported problems to nursing staff.
• Kept patients comfortable with clean linens and well-stocked rooms.
• Positioned or held patients in position for surgical preparation and procedures.
• Transported patients using wheelchairs, stretchers, or moveable beds.
• Avoided treatment errors, carefully checking personal details and medication information.
• Delivered specimens to laboratory and returned to unit with reports.
• Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools.
• Set up equipment for clinical team to use in treatment and diagnostics.
• Enhanced patient physical recovery with emotional and social support.
• Replenished supplies and personal hygiene items in patient rooms.
• Updated [Type] EHR system with current treatments, medications and observations.
• Measured vital signs and updated chart with current information.
• Administered treatments, managed catheters and cleaned patients under direction of clinical staff.
• Resolved patient issues by quickly responding to calls and emergencies.
• Monitored current conditions, asked questions about health concerns and reported back to clinical team.
• Welcomed and assisted visitors, patients and consulting staff.
• Managed unit's calendar, scheduled meetings, conferences, and events as needed.
• Ensured cleanliness of workstations by performing regular cleaning duties.
• Cosigned patient transfer forms as required during shift changes or internal transfers within facility.
• Checked daily census reports for accuracy and made necessary updates to patient information.
• Responded to patient call lights and coordinated follow-ups with RN.
• Assisted nurses with admission and discharge process of patients.
• Coordinated communication between healthcare professionals, patients, and family members.
• Operated fax machines, photocopiers, scanners, printers efficiently to complete administrative tasks.
• Photocopied important documents to update records and provide copies to patients.
• Ordered and maintained inventory of medical supplies, equipment, and office materials.
• Assisted in training new employees on hospital policies/procedures and software applications relevant to their roles.
• Filed confidential documents and maintained organized filing systems.
• Maintained accurate medical records by updating patient information in electronic databases.
• Collected insurance information from patients and verified coverage with providers.
• Tracked laboratory results, diagnostic tests, consultations, referrals, and follow-up appointments for patients.
• Sorted incoming mail for distribution to appropriate personnel within unit.
• Greeted visitors warmly upon arrival at nursing station or reception area.
• Transcribed physicians' orders into patients' charts accurately and promptly.
• Prepared forms, letters, and reports as requested by healthcare professionals or management.
• Scheduled patient appointments and procedures for various departments.
• Input patient information into database accurately to centralize information.
• Answered phones professionally and directed calls to appropriate staff members or departments.
• Organized patient files and records for quick retrieval.
• Coordinated with technicians for repair and maintenance of units.
• Maintained privacy and confidentiality of patients in compliance with policies and regulations.
• Facilitated and processed billing statements and invoices.
• Scheduled and participated in staff meetings to discuss development for providing quality service.
• Coordinated patient admissions through proactive communication with hospital personnel.
• Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.
• Transcribed physician notes, detailing diagnosis or recommendations.
• Completed insurance claim forms or other required paperwork.
• Received, answered, and responded to telephone calls.
• Checked patients in and out of appointments.
• Compiled medical reports covering specific patient or general office data.
• Scheduled patient appointments in EMR system.
• Collected patient copays and balances.
• Greeted patients and visitors to determine needs and direct accordingly.
• Coordinated patient appointments and hospital admissions.
• Updated patient medical records with direct intake information and transcribed practitioner messages.
• Managed registration desk by answering telephones and transferring calls to designated department.
• Scheduled x-rays and lab work for patients.
• Transmitted medical records and correspondence on behalf of patients and practitioners. EDUCATION
EMT-1 June 2005
IVC, El Centro, Ca
Certification cna March 2002
IVROP, El Centro, Ca
Certification November 2018
LNA AZ
CERTIFICATION # 219446
EXP 01/31/2025
Level one clearance card
Exp date: 10/05/2025
Card number:2019C02185
IVP#:IVPE227657
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