Detail-Oriented Administrative Assistant with Data Entry Expertise

Jennifer De Smith

Experienced Administrative Assistant

Casa Grande, AZ

*****.*******@*****.***

+1-602-***-****

Professional Summary

Over 25 years of experience as an Administrative Assistant and 35+ years delivering exceptionalcustomer service. Highly proficient in Microsoft Office, Google Suite, Corel, and Adobe Acrobat.Experienced with Zoom and Microsoft Teams, scheduling and calendar management, updating clientdemographics, and navigating EMR/EHR systems, including verifying patient insurance eligibility usingCerner. Skilled in typing (40 WPM) and 10-key data entry. Willing to relocate to: Casa Grande, AZ

Authorized to work in the US for any employer

Work Experience

Custodian

Compass Group USA-Prescott, AZ

April 2023 to December 2025

• Performed nightly cleaning duties, including sweeping, mopping, and vacuuming floors

• Maintained cleanliness of restrooms by sanitizing fixtures and replenishing supplies

• Empty trash receptacles throughout the facility and replace liners as needed

• Dusted furniture, fixtures, and equipment to ensure a clean and presentable environment

• Cleaned windows, glass surfaces, and mirrors using appropriate cleaning agents

• Reported maintenance issues or repair needs to the appropriate department for resolution

• Supported special projects such as deep-cleaning initiatives or renovations Administrative Assistant

Core & Main LP-Prescott, AZ

March 2024 to November 2025

• Streamlined processing of customer and vendor returns

• Resolved price and quantity discrepancies to maintain accurate records

• Coordinated with warehouse to ensure timely receipt of materials

• Developed and managed administrative and AP reports using Excel and Power BI

• Maintained efficient vendor communication to collect invoices and required documentation Administrative Assistant

Dana Kepner LLC.-Prescott, AZ

June 2023 to March 2024

• Processed vendor cost invoices

• Invoiced customers

• Made electronic and in-person bank deposits

• Reconciled credit card transactions

• Processed customer returns

• Researched price and quantity discrepancies

• Worked with Sales and Warehouse teams to ensure accurate invoicing and material receipt

• Built and managed AP and operational reports in Excel and Power BI

• Communicated with vendors to collect invoices and documentation Virtual Administrative Assistant

Admin +, LLC-Prescott, AZ

February 2013 to December 2023

• Provided virtual administrative and legal support, including document prep and correspondence

• Designed flyers and PowerPoint presentations for client and marketing purposes

• Managed calls, appointments, and calendars efficiently

• Delivered exceptional customer service and supported client/prospect meetings

• Assisted with sales and marketing initiatives

• Processed payments, handled cash, performed bank deposits, and maintained bookkeeping records Legal Assistant

Boyle, Pecharich, Cline, Whittington, and Stallings, P.L.L.C-Prescott, AZ December 2022 to February 2023

• Drafted and revised legal documents and contracts; prepared and filed court papers and business forms

• Collected due diligence materials, including corporate certificates, real estate/title information, and securities filings

• Supported attorneys in client meetings, preparing documents and serving as witness for signatures

• Tracked and recorded billable hours in Tabs database

• Managed calls, messages, appointments, and attorney calendars

• Leveraged Microsoft Office, Google Suite, and Adobe Acrobat to streamline administrative tasks and organize files

Office Assistant

MacKenzie Dermatology-Prescott, AZ

May 2022 to November 2022

• Scheduled dermatology appointments and coordinated referrals to other providers

• Assisted patients with inquiries and facilitated smooth office operations

• Managed incoming/outgoing faxes and phone communications

• Prepared and organized patient charts for appointments

• Processed new patient packets and collected required forms and information Registrar

Yavapai Regional Medical Center (YRMC)-Prescott, AZ August 2021 to September 2022

• Register patients, verify their contact information, and run their insurance for eligibility using the hospital's EMR system.

• Collect co-pays and cash handling.

• Send notifications to insurance companies that a patient is being serviced using RightFax.

• Transfer a patient from one hospital or department to another using the Electronic Medical Records system.

• Answer phone and make outbound calls, make copies of department forms, and scan documents into the EMR system.

Business Owner

Digital Excellence, LLC-Prescott, AZ

July 2004 to March 2022

• Delivered customer service and managed client/prospect meetings and project coordination

• Oversaw social media marketing and online presence for clients

• Handled payments, cash management, bank deposits, and bookkeeping

• Led all sales and marketing initiatives to drive business growth

• Managed administrative tasks including scheduling, inventory, correspondence, and use of Microsoft Office and Google Suite

Nutrition Services Aide II

Yavapai Regional Medical Center (YRMC)-Prescott, AZ August 2020 to August 2021

• Prepared and served meals to hospital staff, patients, and visitors

• Delivered and retrieved patient food trays efficiently

• Monitored food expiration dates and restocked cafeteria supplies and merchandise

• Operated cafeteria cash register and handled cash transactions

• Maintained kitchen and cafeteria cleanliness, including washing dishes, cleaning equipment, and emptying trash

Caregiver

Synergy Home Care-Prescott Valley, AZ

April 2020 to April 2021

• Maintained a clean, safe, and comfortable living environment, including housekeeping, linen changes, and laundry

• Assisted clients with personal hygiene, including showers, sponge baths, and incontinence care, while preserving dignity and privacy

• Prepared nutritious meals and provided feeding assistance as needed

• Delivered compassionate respite care to support family caregivers

• Completed errands and grocery shopping to meet clients’ daily needs Business Owner

Jenny's Basketique, LLC-Prescott, AZ

July 2004 to December 2020

• Managed merchandise production and delivery for clients

• Handled all sales and marketing initiatives, including client outreach and promotions

• Delivered exceptional customer service and supported client/prospect meetings

• Processed payments, managed cash, performed bank deposits, and maintained bookkeeping

• Performed administrative tasks, including scheduling, inventory management, filing, correspondence, and use of Microsoft Office and Google Suite

Fitting Room and Stock Room Associate

Ross Stores, Inc-Prescott, AZ

April 2010 to October 2020

• Delivered exceptional customer service, ensuring a positive guest experience

• Managed fitting room operations and efficiently organized and returned merchandise

• Maintained merchandise organization on racks and kept the sales floor visually appealing

• Checked merchandise for clearance pricing

• Unpacked, sorted, and stocked new merchandise on the sales floor Education

Graphic Design (Some college)

Scottsdale Community College-Scottsdale, AZ

July 1994 to May 2004

Also completed some accounting coursework.

Education (Associate's degree)

Central Arizona College-Coolidge, AZ

August 1992 to May 1998

High school diploma or GED

Casa Grande, AZ

September 1988 to May 1992

Upper secondary education

Skills

• Inventory management (2 years)

• Client email correspondence

• ERP systems

• Cerner and NexTech EMR Systems

• Attention to detail

• Meeting agenda preparation

• Records management

• Client referrals

• Microsoft Windows

• Analysis skills

• Computer operation

• Account reconciliation report

• Data analysis skills

• Phone inquiries

• Written, Verbal, and Email Communication Skills

• Travel scheduling

• Presentation skills

• Home health

• Power BI

• Event vendor coordination (2 years)

• Month-end close

• Microsoft Powerpoint

• Client services

• Office phone management

• Electronic health records (EHR) management

• Hospital experience

• Cross-functional collaboration (2 years)

• Google Calendar

• Google Meet

• Presentation creation

• Zoom

• Purchase orders (2 years)

• Communication platforms

• Adobe Acrobat

• Customer service

• Culinary experience

• Problem solving

• Administrative experience

• Multi-line phone systems

• Account management (10+ years)

• Debits & credits

• Microsoft Publisher

• Record keeping

• Outbound calling

• Research

• Google Suite

• Commercial cleaning

• Guest relations

• Phone communication

• Grammar Experience

• Event coordination

• Interpersonal skills

• Order fulfillment

• Professionalism

• Microsoft Teams

• DocuSign

• Insurance prior authorization

• Process improvement

• Medical records

• Vendor relationship building

• Financial record maintenance (2 years)

• Data reporting

• Customer data entry

• Google Workspace

• QuickBooks

• Maintaining patient confidentiality

• Virtual Administrative Assistant

• HIPAA

• Data entry - Data entry experience (3-5 years)

• Team motivation (leadership skill)

• Microsoft Excel

• Vendor relationship management

• Empathy

• Document review (document control)

• Excel data analysis

• Microsoft 365 proficiency

• Computer skills

• Teamwork

• Customer complaint resolution

• Organizational skills

• Maintaining an organized workspace

• Clinical documentation

• Deposits

• Managing customer accounts

• Cooking

• Legal administrative experience

• Bank reconciliation

• Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (More than 10 clients)

• Multitasking

• Active listening

• Outpatient

• Time management

• 10 key typing

• Proofreading

• Editing

• Process improvement standards implementation

• VLOOKUP function

• Critical thinking

• Filing

• Typing - Average typing speed (1-60 WPM)

• Data analytics

• Working with people with disabilities

• Google Docs

• Office management

• Schedule management

• EHR systems

• Customer support

• Front desk

• Office record organization

• Mobile devices

• Administrative tasks

• Google Drive

• Maintenance schedule management

• NextGen

• Filing court documents

• Phone call management

• Email management

• Clear verbal communication

• Greeting customers

• Medical Scheduling and Records

• Documentation review

• Managing patient records

• Detail Oriented

• Calendar management

• Professional email communication

• Communication skills

• Balancing end-of-day transactions (10+ years)

• Office Supply Inventory

• Clerical experience

• Office activity coordination

• Document coordinator experience

• Writing skills

• Processing cash transactions

• Computer literacy

• Accounts Payable

• Restaurant experience

• Medical receptionist

• Construction administrative experience

• Customer engagement

• Payment posting in medical billing systems (1 year)

• Windows

• Ability to follow instructions

• Business Basic

• Phone answering

• Patient interaction

• Client invoicing

• Custodial experience

• Self-direction

• Microsoft Word

• NetSuite

• Document management

• Customer retention

• Microsoft Outlook

• Quicken

• Janitorial experience

• Confidential information handling

• Bank reconciliation data entry

• Google Sheets

• Document Review, Analyzing, and Proofreading

• Clean workspace maintenance

• Delegation (1 year)

• Invoice payment processing (2 years)

• Managing executive calendars

• Financial data reconciliation (2 years)

• File organization (10+ years)

• Microsoft Office

• Microsoft Outlook Calendar

• Office experience

• Data collection

• Project scheduling

• Mac OS

• Improving operational efficiency

• Typing and 10 Key

• Data verification

• Customer support specialist experience

• Data entry in Excel

• Account reconciliation

• Written communication

• Customer support experience within healthcare industry

• Travel planning

• Healthcare data collection

• Order entry

• Cash handling

• Interpersonal communication

• Meeting facilitation

• Senior care

• Home care

• Cleaning

• Customer communication

• Cash register

• Expense management

• Math

• Accounting support

• Collaboration

• Client communication

• Handling customer inquiries

• Customer inquiry handling

• Clerical Experience

• Order placement (10+ years)

• Office Assistant

• Meeting minutes (1 year)

• Driving

• Correspondence management

• Task prioritization

• Serving

• Customer relationship building

• SharePoint

• Client relationship management

• ServiceNow

• Guest services

• Virtual client meetings

• Referral coordination (1 year)

• EMR/EHR

• Analytics

• Appointment scheduling

• Decision making

• Document management systems

• Client interaction via phone calls

• Insurance Verification

• Word processing

• Customer relationship management

• Client follow-up

• Phone etiquette

• Accounts Receivable

• EMR systems

• Collaborate with healthcare professionals

• Cash management

• Proactiveness

• macOS

Languages

• English

Certifications and Licenses

Driver's License

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