CDL-Certified Logistics and Transportation Leader
Resume:
Najee Battle
Ellicott City, MD *****
************@*****.***
Professional Summary
Enthusiastic and dependable professional with over 10 years of experience in warehouse operations, transportation, customer service, and team leadership. Known for a strong work ethic, attention to detail, and commitment to safety and customer satisfaction. Authorized to work in the U.S. for any employer. CDL-licensed with experience operating commercial vehicles and training peers. Seeking an opportunity with a company that values growth, teamwork, and continuous improvement. Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate / Transportation associate Amazon-Baltimore, MD
August 2019 to Present
• Process, package, and ship customer orders with high accuracy and efficiency
• Receive, unload, and organize incoming inventory while maintaining accurate stock levels
• Inspect products and shipments for damage, defects, and compliance
• Maintain a clean, safe, and organized warehouse environment
• Operate day cab tractors safely to transport dry van trailers between locations
• Inspect trailers and ensure DOT inspections and registrations are current
• Serve as Point of Contact when Transportation Area Managers are unavailable
• Train Transportation Associates as a Peer Driver Trainer
• Check in/out tractors and trailers and complete required documentation
• Audit yard inventory to ensure trailers are staged in designated locations
• Communicate with carriers via email to schedule pickups, swaps, and repairs
• Submit repair requests using REACH for Amazon assets and report non-Amazon trailer damage
• Trusted with leadership responsibilities and peer training
• Consistently followed safety and compliance standards
• Contributed ideas to improve warehouse and transportation efficiency CSR - Customer Service Representative
Bank Of America-Baltimore, MD
August 2017 to March 2019
• Developing a rapport with customers to provide outstanding, personalized service
• Meeting or exceed sales goals by influencing customers to learn about our products/services
• Answering calls and scheduling appointments
• Typing in customer's account information Cash handling Large amounts of money
• Handles large amounts of money throughout the day Inbound and outbound Track and follow-up all customer requests in a timely manner.
• Manage large volume of customer calls in friendly and courtesy manner.
• Provide outstanding and exceptional customer service.
• Duties Included, taking inbound calls, handling customer accounts such as opening new accounts or transferring funds.
• Sales/ Promotions.
• Some of my responsibilities were responding to customer Inquires via phone about their banking accounts.
• Handled customer complaints, discrepancies, requests and inquires offering smart solutions to meet customers needs.
Shift Manager/Pharmacy Technician
Rite Aid-Baltimore, MD
May 2013 to August 2017
• Prepares supplies, organize staff schedule and work load, manage inventory, cash management, manage customer service complaints, train new employees, initiating morning meeting to setup daily goals, reinforce employee accomplishments, relay recommendation to store manager,
• Pharmacy aid such as ringing up medicine, discuss limited medical information if needed, fax information to doctors. Schedule appointments for pharmacist.Taking notes and relaying messages.
• Regularly monitoring inventory levels to avoid stockouts or excess inventory.
• Coordinating with suppliers and placing orders for necessary supplies, ensuring timely delivery.
• Implementing proper stock rotation techniques to prevent spoilage or expiration of products.
• Ensuring that equipment and tools are well-maintained and in good working condition.
• Implementing strategies to minimize waste and reduce costs associated with excessive product use.
• Produced prescription labels and fulfilled medication orders according to the physician's request with 0% errors
• Managed inventory for 100% of medications
• Supervised cash/credit card handling, and proper insurance billing to ensure a successful customer experience
Team Leader
JMS DIRECT INC-Baltimore, MD
June 2010 to November 2014
• Managed a group of 3-6 people, informed them on the importance of business, identified operational issues and devised goals and plans to address them, assigned tasks to individuals and departments, monitored progress within each department toward goal attainment, Door-to-door sales Education
High school diploma
Mergenthaler Vo-Technical High School
September 2006 to June 2010
Some college
Skills
• Box Truck
• Microsoft Outlook
• Medical Billing
• Hospital experience
• Management
• Data Entry
• Pricing
• Fair Housing regulations
• Problem Solving skills
• Strong Work Ethic
• Store Management Experience
• Paratransit
• Pharmacy Technician Experience
• Yard jockey
• Delivery driver experience
• Commercial driving
• Microsoft Office
• Packaging
• Route driving
• Multitasking
• Cash Handling
• Self Motivational
• Reliable
• Typing
• Door-to-Door Experience
• Basic math
• Load & Unload
• Warehouse Experience
• Inventory Control
• Order Picking
• Supervising experience
• HIPAA
• Shift Management
• Organizational skills
• Surveillance
• Customer Service
• Time Management Skills
• Administrative Experience
• Shipping & Receiving
• Truck driving
Certifications and Licenses
CDL
May 2024 to May 2026
Non-CDL Class C
Pallet Jack Certification
Forklift Certification
CDL A
Driver's License
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