Senior Clinical Research Administration Professional
Resume:
Linda Lankford
Lyles, TN *****
***************@*********.***
ICON Clinical Research
Brentwood, TN
August 1998- May 2022
Senior Project Support Assistant
Assisted in preparing study-related documentation and reports.
Received daily reports of study subject daily diary compliance. Contacted individual sites that had subjects that were outside of compliance.
Maintained communication with cross-functional teams throughout project lifecycle.
Managed project files and ensured accurate record-keeping practices.
Facilitated resolution of issues identified during audits or inspections by regulatory agencies.
Ensured compliance with Good Clinical Practices guidelines throughout the duration of the project.
Monitored subject enrollment and tracked dropout details.
Generated weekly progress reports summarizing key performance metrics such as enrollment rates, patient dropout rates.
Liveops
Scottsdale, AZ
January 2008- July 2010
Call Center Operator
Answered customer calls and submitted electronic orders to individual stores,
Followed provided scripts to ensure quality customer experiences.
Handled large volume of customer calls per day.
Maintained coverage of work hours- on time every day.
Covance
Nashville, TN
March 1996- August 1998
Senior Project Support Specialist
Provided administrative support in the management of projects such as scheduling meetings, preparing agendas and taking minutes.
Managed communications between researchers, sponsors and other stakeholders involved in the project.
Organized research materials, including data files, charts, graphs and other documents.
Participated in regular meetings, took copious notes for all attendees and distributed details to relevant stakeholders.
Supported regulatory submissions by preparing necessary documentation and reports.
HIS
Hohenwald, TN
1988- March 1996
In-line Quality Inspector
Performed in-line quality checks to maintain product is within established quality standards.
Kept detailed reports of number of items inspected for each operator and the number of issues identified.
Education
Hickman County High School
Centerville, TN
High School Diploma- Graduated May 1976
Skills-
Microsoft Office proficient- including Excel, Powerpoint, Windows, Access, Outlook
Electronic file storage- Veeva Vault
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