Operations Manager/Supervisor
Resume:
Susan Lonero
Reno, NV **509
*****.*******@*****.***
Education
BioHealth College (San Jose, CA)Biotechnology Technician Diploma CCOC (San Jose, CA), Bakersfield College Intermediate AutoCAD Work History
Caregiver for mother w/dementia 2021 - 2026
CVS Pharmacy 2018 - 2021
Goodwill Industries 2012 - 2017
CVS Key Holder/Pharmacy Tech
●Sort, price, and stock shelves with product
●Price Changes
●All phases of money handling up to Garda pickup
●Great customer service skills
●Trained and licensed as Pharmacy Technician
●Ran ship from store at 2 stores
Goodwill Operations Manager/Safety Captain
●Keep safe in balance and make adjustments with variance sheets
●Create, and input to ADP, weekly schedules for 60 employees
●Create yearly performance reviews
●Write and deliver Performance Improvement Plans (Write ups)
●Created a new book section at the S. Virginia store. Trained all Northern Nevada book/media production cells in section set up, sorting, pricing, up-pricing, and time-saving stocking
●Resolve a wide variety of customer service issues and employee disputes
●Performed thorough daily cashier, sizing, and warehouse audits
●Do nightly manifest to ensure all production cells have enough product for the next day of production
●Performed all manager opening and closing procedures
●Help where needed, in all areas of the store, to ensure daily goals are met
●Set daily, weekly, and monthly production goals. Then gave them ways to achieve these goals
●Train teams in more efficient production (5s) and pricing skills
●Extremely proficient research of current market prices of new, and used, donated goods and send high end donations to E-commerce in Sacramento
●Performed daily, weekly, and monthly safety checks
●Responsible for new hire safety orientations
●Ordered monthly safety supplies
●Sort, price, and stock shelves with product
●Great customer service skills
●Trained on forklift
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