Customer-Focused Service Professional with Retail Experience

DIONNA STEVENSON

Crete, IL *****

**************@*****.*** 773-***-****

Bold Profile: https://bold.pro/my/dionna-stevenson/707r SUMMARY

Customer-focused professional with experience in healthcare training, customer service, retail, food service, warehouse operations, and volunteer work. Strong in communication, organization, multitasking, and providing high-quality service in fast-paced environments.

SKILLS

Customer & Patient Care • Guest Relations • Cash Handling • POS Systems • Appointment Scheduling • Inventory Control • Order Picking & Packing • Shipping & Labeling • Warehouse Operations • Product Knowledge (Beauty & Retail) • Upselling & Recommendations • Phone Etiquette • Front Desk Operations • Recordkeeping & Documentation • Time Management • Multitasking • Team Collaboration • Attention to Detail • Adaptability • Reliability • Professional Communication

EXPERIENCE

Hooters Server — August 2025 – Present

• Provide high-quality service in a fast-paced restaurant environment

• Take accurate food and beverage orders while ensuring guest satisfaction

• Handle cash and card transactions responsibly

• Work collaboratively with team members to ensure timely service Ulta Beauty Beauty Advisor — August 2025 – Present

• Assist customers with selecting beauty and skincare products

• Provide knowledgeable product recommendations

• Operate POS system and process transactions accurately

• Maintain a clean, organized, and welcoming sales floor Amazon Associate — March 2025 – August 2025

• Picked, packed, and prepared orders for shipment

• Used scanners and warehouse systems to track inventory

• Maintained productivity and accuracy in a high-volume environment

• Followed safety and quality standards

Amazon Warehouse Worker — August 2024 – January 2025

• Processed returns and verified incoming shipments

• Applied barcodes and used digital scanners to track materials

• Staged and sorted products for loading

• Collaborated with team members to meet operational goals Eulonda Moulton Customer Service Liaison — March 2022 – Present

• Managed customer calls, billing, and account setup

• Prepared treatment rooms and supported front desk operations

• Assisted with inventory, shipping, and labeling

• Improved customer satisfaction by 20%

Moneice Goodman Volunteer — April 2023 – Present

• Organized volunteer and donation records

• Assisted with guest registry and facility upkeep

• Supported community outreach initiatives

EDUCATION & TRAINING

Medical Assistant Program — Completed November 2025 Thornton Fractional North High School — High School Diploma, May 2024

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