Part-Time Evening and Weekend Administrative Professional
Resume:
CINDY S. WILLIAMS
Middletown, Ohio 45044
937-***-**** (C)
****************@*****.***
PROFESSIONAL SUMMARY
With more than 25 years of professional office administration, customer service, accounts receivable, collections, billing, and invoicing experience, I am excited to see what I can do for your company. Continuously working to improve my knowledge base and a dedicated work ethic are just few of my positive traits. Other value-added knowledge and abilities include:
Account Collections/Audits
Customer Interaction
Accurate/Attention to Details
Microsoft Word, Excel, and Outlook
Manage Confidential Information
Account Reconciliation
PROFESSIONAL HISTORY
Copper and Brass Sales Thyssenkrupp Materials Feb 2025 -Present
Credit Analyst
Miamisburg, Ohio
Conduct thorough research and recommend new credit.
Manage credit extensions after careful evaluation.
Ensure precision and efficiency in processing customer credit applications.
Monitor customer accounts and take necessary action when required.
Maintain detailed and accurate records of customer credit.
Apply skills in Financial Analysis and Alternative Dispute Resolution for effective credit collection.
Cracker Barrel Retail Store May 2022–Present
Shift Lead Promoted March 2024
Merchandise Handler (Part time) Promoted April 2023
Retail Clerk May 2022
Middletown, Ohio
Provide excellent customer services to all internal and external customers and vendors.
Operate cash register to check out customers.
Expedite weekly truck shipments: opening, sorting, ticketing, and adding security tags.
Cover any shifts and oversee daily tasks when the manager is not available.
Cintas May 2021 - January 2024
Accounts Receivable Billing Specialist
Mason, Ohio
Monitor and follow up accounts to prevent them from lapsing into overdue status.
Perform data entry on invoices for the accounts receivable system.
Work with the Account Manager to resolve billing issues.
Reconcile invoices from suppliers and create invoices for customers.
File monthly report with status updates on accounts!
Collaborate with customer portals to load and research invoices.
R & L Carriers Trucking Industry November 2018 - May 2021
Collection Clerk
Wilmington, Ohio
Process and audit accounts in collections and make calls to customers to resolve invoices.
Resolving disputes to ensure customer satisfaction.
Complete monthly reports to monitor accounts so they do not fall into delinquent status.
Research missing payments for customers.
Kohls Department Store- South Lebanon, Ohio November 2017–June 2022
Sales Lead for Men’s Apparel (Part time) Promoted October 18,2020
South Lebanon, Ohio
Oversee the Men’s department to make sure merchandise is on the floor.
Customer service desk processing payments and returns.
Cashier
In-store fulfillment and online order for customers
Charter Communications/Formerly Time Warner Cable August 2013-May 2018
Strategic Accounts Specialist Employee Coordinator May 2016-May 2018
Cincinnati, Ohio
Process and audit employee accounts and courtesy accounts for Midwest market.
Successfully reduced fraudulent accounts and reduced debt ratio by 50%.
Partners with other departments troubleshooting and establishing customer accounts.
Position transferred to North Carolina and due to family, unable to relocate.
Payment Service Dept -Promoted to Banking Coordinator July 2015-May 2016
Columbus, Ohio
Researched and corrected misapplied payments.
Resolve credit card transitions for retail and banking systems.
Resolution of tickets for Banking Services Related to Customer issues.
Compliance Coordinator- August 2013-July 2015
Cincinnati, Ohio
Field Collection Auditor
Audit deliquiate accounts in for non-payments, reduced disconnects by 30%.
Audit field contractor to ensure they follow the guidelines for non-pay accounts.
Prepare weekly and monthly reports corresponding to daily reports.
R & L Carriers Trucking Industry-Wilmington, Ohio January 2013-July 2013
Collection Coordinator – Global International Auditor
Wilmington, Ohio
Audit accounts that fall into collections, make calls to customers to resolve.
Resolving disputes ensures customer satisfaction between customer and shipper.
Process credit card payments from customers.
Research missing payments from customers.
Accepted returning position with Time Warner for better benefits.
EDUCATION
Highest Education
Business classes taken at Southern States Community College Hillsboro, OH
Accounting1, Business Law 1 (The Legal Environment), Excel, Principles of Financial Accounting, Finance Business, Excel, Supervision & Leadership, Problems in Business,
Principles of Microeconomics, Business Ethics.
Butler Technology and Career Hamilton, OH
Excel Basic September 14,2017
Excel Intermediate September 28,2017
Special Classes or Awards Earned
Cintas Yellow Belt Certificate November 30,2023
Cracker Barrel Mission Award Certificate December 5,2023
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