Remote IT/Network Professional with 22 Years Experience
Resume:
Lawrenceville, Ga *****
**********@*****.***
Cassandra Hodges
Profile
Results-Oriented, hands-on, professional with 22 years of expertise in all facets of Network. Verifiable track record of successfully maintaining the highest levels of customer service while achieving the company’s productivity and quality targets through utilizing extensive analytical and organizational skills.
I am currently retired and running my own Private/Chef/Catering Company. I’ve been cooking all my life. I would love to get into a school to provide healthy meals for children.
Experience
2012-2021 AT&T Atlanta, GA
Network Force Load Analyst (Manager)-Retired
2012-2012 AT&T Digital Life Norcross, GA
Specialist (Manager)
1999-2012 BellSouth/AT&T Atlanta, GA
Maintenance Administrator
Dispatcher
Monitor and dispatch single and multiple SLC troubles.
Testability
Monitor the MLT Test Scans and report failures to appropriate centers.
Run test on each system on a weekly basis.
Create tickets on all Testability problems.
Refer tickets to appropriate person for corrective action.
Log tickets and track until completion.
Maintain file on tickets and escalations.
Identify, refer and track test pairs serving more than 10 systems.
Maintain current inventory of Mode III systems and systems containing 100%
Special Circuits.
Identify and correct LMOS, FACS and FOMS database errors that effect testability.
Train new associates to learn the job.
Work leader in absence of supervisor.
Relieving Manager
1997-1999 O’Charley’s Restaurant Tucker, GA
Head Server/Training Coordinator
Head Server
In charge of all servers making sure up quality service is being given to guest.
Making sure uniforms are clean and up to code.
Training Coordinator
Training all new employees to meet O’Charley’s standards.
1996-1997 Bennigan’s Restaurant Tucker, GA
Key Employee/Head Server/Training Coordinator
Key Employee
Filling in as manager on a weekly basis.
In charge of making weekly schedules and vacation requests.
Head Server
In charge of all servers assuring quality service is being given to all guests.
Making sure uniforms are clean and up to code.
1996-present Cassandra’s Catering LLC Lawrenceville, GA
Owner/Chef
Social Event Planning
Operations Management
Event Catering
Making sure all health and safety requirements are met
In charger of cooking, preparation and serving of meals and refreshments
Keeping kitchen organized and a safe environment
Preparing breakfast, lunch and dinner
On time
Meal preparation and menu planning
1991-1996 ADT Security Rochester, NY and Clarkston, GA
Emergency Dispatch Operator/Customer Service Specialist
Emergency Dispatch Operator
Dispatching of burglary, fire, medical and supervisory alarms in accordance to customers special needs.
Customer Service Specialists
Provide technical assistance to customers through the use of the telephone and computers.
Make data entry changes.
Assist supervisors in training of junior associates.
1993-1994 Continental Collections Bureau Rochester, NY
Account Supervisor/Collection Specialists
Account Supervisor
Supervise and train telemarketing and data entry staff.
Responsible for insuring balancing of monthly accounts and direct money transfers through the use of computers.
Collection Specialist
Contact customers, usually by phone for the purpose of collecting on delinquent checking accounts.
Handle incoming telephone contacts with customers in pursuit of collecting company revenue.
Refer delinquent accounts to collection agencies.
Won several top bonuses for being top Collections Specialist
1993-1995 Marcel Bowling Enterprises Rochester, NY
Front Desk Manager
Answer customer questions concerning various aspects of bowling by telephone and in person.
Use computers to manage bowling operations.
Handle monetary transactions.
Entering data for Million Dollar Tournament.
Handle schedules and vacation requests.
Interviewing and hiring of new Front Desk Associates.
1986-1992 Airway/Hamilton Taxi Company Rochester, NY
Office Manager/Dispatcher/Receptionist
Office Manager
Supervising and training a staff of at least 30 people.
Handle all payroll and bookkeeping.
Dispatcher/Receptionist.
Worked as a dispatcher/receptionist using a 10 line telephone system.
Education
2005 Georgia Perimeter College Panthersville, GA
Major-Information Technology
1980-1981 Monroe Community College Rochester, NY
Major-Business Administration
Interests
Computers, bowling, sewing, cooking,
References:
Arma Dean Davis
1595 Pontiac Place
Atlanta, GA 30315
at&t retired 19 yrs
Antionette Davis
2388 Broad River Pl
Ellenwood, GA 30294
at&t 12 years
Rose M. Worthy
1845 Cedarwalk Lane
Conley, GA 30288
at&t-Manager 22 years
Darryl Browne
3605 John Carroll Drive
Decatur, GA 30034
at&t-15 years
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