Software QA Analyst with 9 Years Experience

Resume – Software QA Analyst – Ambrin Fatma

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AMBRIN FATMA

Toronto, Ontario, Canada +1-647-***-**** **********@*****.*** Canada (Open) Work Permit until Dec 2025 PROFESSIONAL SUMMARY

• 9 years of experience as a Software Quality Assurance Analyst in the Software Development Life Cycle (SDLC) including project analysis, requirement analysis, manual testing, and deployment testing of standalone, multi-tier, web-based enterprise applications.

• Experience in Mobile Apps Testing, writing test plans, defining test cases for various modules and screens of the application, developing, and maintaining Test scripts, analyzing results, and reporting Defects.

• Extensive experience in reviewing and understanding business and testing requirements and writing detailed test plans, test cases, test scripts, and expected results.

• Well-versed in the following domains: Social Networking/Apps, Interactive Voice Response (IVR) testing, and USA- based Personal Banking - Credit Cards Origination and Servicing.

• Experienced using HP QC/ALM (Quality Center/Application Lifecycle Management) and QuickTest Professional

• Extensive experience with QA Methodology and QA Validations to ensure Quality Assurance and Quality Control.

• Extensive knowledge in manual testing of Client servers and Web-based Applications.

• Good Knowledge of QA methodologies in tracking bugs, generating reports using Test Director, and documenting test documents using MS Office tools.

• Extensive understanding of Software Configuration Management processes.

• Proficient in working on System, Functional, Regression, Integration, Positive, Negative, White Box Testing, and Black Box Testing.

• Hands-on experience in Manual and Automated testing using Quick Test Pro, HP QC/ALM

• Experience with Quality Center and worked with Requirements, Test Plan, Test Lab, and Defects Manager.

• Extensive experience in reviewing and understanding business and testing requirements and writing detailed test plans, test cases, test scripts, and expected results.

• Extensive experience in Functional, Negative, Regression, System Integration (SIT), Acceptance (UAT), and Browser Compatibility Testing.

• Specialized in GUI and Functionality Testing, White Box testing, Black Box Testing, and System testing, including Integration and Regression Testing of Web and Client/Server based applications.

• Proficient in using Test Director and Bugzilla to track defects and enhancements.

• Excellent team player, self-motivated, and a quick learner with good communication skills and troubleshooting capabilities.

SKILLS

o SQA techniques – functional, automation o SQA tools – HP QC/ALM, QuickTest Professional o Strong problem-solving aptitude o SDLC processes for QA lifecycle o Persuasive speaker o MS Office (Word, Excel, Presentation, Access) o Salesforce administration o Salesforce tools

Resume – Software QA Analyst – Ambrin Fatma

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EXPERIENCE

Lead Software Quality Assurance Analyst – Jan 2022 to Dec 2022 Kitcod Pte Ltd (Singapore) – Bengaluru, India Project: Kitcod UIKit for social plug-and-play mobile integrations

• Led a three-member testing team through automated and manual testing of the Kitcod UIKit

• Testing scope included testing the UIKit being integrated ready for iOS and Android apps.

• Created and reviewed test plans and test scenarios for testing coverage

• Automated testing was executed using Appium and AWS Device Farm

• Defect management and triaging using Taiga.io web-based solution for Agile teams

• Created and maintained an automated regression test suite to ensure that UIKit version upgrades have a faster time to market

• Continuous interactions with product and engineering teams.

• Reported to the CEO of the startup while working remotely Sr Software Quality Assurance Analyst – Aug 2019 to Dec 2021 Collabu Technologies (Singapore) – Bengaluru, India Project: CollabDeen mobile apps and Platform for social collaboration

• Testing scope included testing the CollabDeen mobile apps on native iOS & Android and the administration portal Angular web app.

• Created and reviewed test plans and test scenarios for testing coverage

• Automated testing was executed using Appium and AWS Device Farm

• Defect management and triaging using Taiga.io web-based solution for Agile teams

• Created and maintained an automated regression test suite to ensure that UIKit version upgrades have a faster time to market

• Continuous interactions with product and engineering teams.

• Reported to the CEO of the startup while working remotely Break – Maternity – Jul 2018 to Jul 2019

Software Quality Assurance Analyst – Jan 2018 to Jul 2018 Open Systems (New York) – San Antonio, Texas, USA Project: Interactive Voice Response (IVR) Testing

Testing Citi Bank’s multiple IVR features for US banking included complex call flows with agile team development.

• Interactions with different teams – Development, Business, and Operations to gather the testing requirements.

• Worked on manual testing of IVR features developed by Citi Bank application teams.

• Responsible for Logging and tracking defects/issues using HP QC/ALM

• Prepared the defects reports and interacted with developers for debugging.

• Actively involved in various phases of testing life cycle such as Functional, White Box, Black Box, Regression, Integration, System Testing.

Resume – Software QA Analyst – Ambrin Fatma

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Senior Software Quality Assurance Analyst – Feb 2015 to Mar 2017 Samboddhi Tech Solutions – Hyderabad, India Project: Salesforce Platform Solutions

Multiple Force.com applications were built on the the Salesforce platform for various customers that included Salesforce, US bank, and US-based insurance provider.

• Interactions with different teams – Development, Business, and Operations to gather the testing requirements.

• Worked on manual testing of applications on Web application.

• Responsible for Logging and tracking defects/issues using HP QC/ALM

• Prepared the defects reports and interacted with developers for debugging.

• Performed extensive database testing using SQL Queries

• Actively involved in various phases of testing life cycle such as Functional, White Box, Black Box, Regression, Integration, System Testing.

• Mentoring new QA team members on QA processes and tools.

• Worked as a QA analyst on 3 multi-phase projects during the 2 years duration. The projects were: o Salesforce internal tooling for Salesforce World-wide Developers Groups [Oct 2016 - Mar 2017] o Migration of a US bank’s user defined applications to Force.com platform [Dec 2015 - Sep 2016] o Building Web Services for Salesforce integration for a US based Insurance company [Apr 2015 – Nov 2015]

Break - Travelled with my spouse to US and maternity – May 2012 to Jan 2015 Software Quality Assurance Analyst – Jun 2009 to Apr 2012 Virtusa Corporation – Chennai, India Project: Enhance Credit Limit Increase

The scope of the effort was to allow customers to request a credit limit increase on an existing credit card account over phone. The project implement enhanced ‘credit limit increase’ functionality to the call center representatives.

• Involved in gathering Business Requirements, developing Test Plan and Test Cases, coordinate code promotions with Software Configuration Team, regression testing, and certifying the product.

• Extensively interacted with Business Analysts, Developers and end users to test according to their requirements.

• Executed black box, integration and system testing on the software application products.

• Ensuring high levels of test coverage.

• Created and executed testing strategies for component, functional, end-to-end and regression testing for Java application.

• Developed data boundary tests for error handling and unexpected data string.

• Fostered a healthy working relationship with development and business teams.

• Created and executed Test plans, Test-cases, and Test scripts for various types of testing like black box, white box, integration, data level, backend, regression, and others.

• Constantly attending meetings with management and the testers to make sure that the QA testing deadlines were met in the specified time frame and as per the Project Plan.

• Extensively involved in System, Integration, Regression & Smoke Testing, and supported Security and Performance Testing

Resume – Software QA Analyst – Ambrin Fatma

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• Worked on the high-level framework, identifying the functional areas and creating different functions to make the scripts reusable in QuickTest Professional.

• Tested online applications for browser compatibility, system integration, functionality, and Design Verification and Validation (DVT). Actively involved in various phases of testing life cycle such as Functional, White Box, Black Box, Regression, Integration, System testing, and UAT.

• Extensively worked in creating and reviewing Test Procedures, Test plans, and Test cases for quality assurance, analyzing bugs, and interacting with team members in fixing errors. Project: Online Credit Card Application with Instant Decision This effort was focused on improving customer experience and product acceptance rate by allowing customers to apply for a credit card via the online banking website. The most complex part of this project was building the framework to support the instant decision of the online credit card application. This allowed the Bank to improve its product acquisition rate.

• Involved in gathering Business Requirements, developing Test Plans and Test Cases, coordinating code promotions with Software Configuration Team, regression testing, and certifying the product.

• Extensively interacted with Business Analysts, Developers, and end users to test according to their requirements.

• Executed black box, integration, and system testing on the software application products.

• Developed data boundary tests for error handling and unexpected data string.

• Instrumented the delivery of 3 major releases during the project’s duration. Fostered a healthy working relationship with development and business teams.

• Created and executed Test plans, Test-cases, and Test scripts for various methods of testing like black box, white box, integration, data level, backend, regression, and others.

• Attending meetings with management and the testers to make sure that the QA testing deadlines were met in the specified time frame and as per the Project Plan.

• Extensively involved in System, Integration, Regression & Smoke Testing, and supported Security and Performance Testing

• Worked in manual testing of applications on the Web application.

• Tested online applications for browser compatibility, system integration, functionality, and Design Verification and Validation (DVT).

• Actively involved in various phases of testing life cycle such as Functional, White Box, Black Box, Regression, Integration, System testing, and UAT.

• Extensively worked in creating and reviewing Test Procedures, Test plans, and Test cases for quality assurance, analyzing bugs, and interacting with team members in fixing errors. ACHIEVEMENTS

• Awarded certificate for outstanding contribution to the client's commercial release of Credit Limit Functionality Enhancements.

• Appreciated by the Asst. Director – IT Projects on numerous occasions.

• Organized an event on the testing day for Virtusa held in Mar 2010. Resume – Software QA Analyst – Ambrin Fatma

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EDUCATION

Bachelor of Arts, International History (Associate Degree): 2006-09

- Patna University - Patna, Bihar, India

HSC (Higher Secondary School): 2003

- Ayub Girls High School – Patna, Bihar, India

SSC (High School): 2001

- Ayub Girls High School (CBSE) – Patna, Bihar, India

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