Dynamic Call Center Leader with 15+ Years Experience
Resume:
Devonsha Bogan
************@*****.***
Professional Summary
• Dynamic Call Center Professional pursuing a career opportunity that utilizes my 15+ years of Management, Customer Service, and Inside Sales experience. Work Experience
Customer Service Representative
ARS/Rescue Rooter-Itasca, IL October 2023 to June 2025
• Provide excellent customer service to customers calling in to set up appointments for plumbing services, HVAC, and other needs. Handled 80-120 calls per day. Sr Sales Consultant
Upright Law Firm-Chicago, IL January 2017 to September 2022
• Discussed Bankruptcy options with clients. Went over cost, and Payments
• Played a major role in client signing up with our firm for bankruptcy. Outside Sales
ADT-Oak Brook, IL June 2015 to Oct 2016
• Helped customers choose the right security system for their home. Use Salesforce to manage accounts. Went to home or business to go over contract and set install appointment with our technicians.
Customer Service Representative
Enlightment Agency (Contract) -Warrenville, IL January 2014 to May 2015
• Inbound/outbound call center environment Process/completion of orders Settled 60-100 calls per day. Billing/Credit Issues Resolved Customer Inquiries/complaints regarding products.
Team Leader
Colorado Technical University-Downers Grove, IL Jan’ 2008 to October 2013
• Recruitment and Strategic goal overachievement-Individual & Team Customer/Student centered results Facilitated trainings and meetings to improve profitability. Coached & Developed New hires Effectively Communicated with department Managers. Hit monthly enrollment metrics for each start of class. Admissions Team Lead
Kaplan University-Chicago, IL Oct 2006 to December 2007
• Responsible for team of advisor’s weekly goals · Provide coaching, feedback, and necessary training · Monthly enrollments and starts were met individually and as a team.
Level 1 Admission Advisor
DeVry University Chicago, IL January 2005 to Sept 2006
• Helped students choose Appropriate Educational Program · Large Inbound/Outbound Call Center · Met Monthly enrollment goals. Team Leader
Career Education Corporation-Schaumburg, IL Jan 2003 to December 2004
• Recruitment and Strategic goal overachievement-Individual & Team · Provided insight into Degree Programs/Program Placement · Overachieved metrics
(Enrollment & Starts)
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