Cyber Security/Systems Support Specialist
Resume:
Herman Dixon, Jr.
** ****** ***. **** **. AL. ***64
*********@*****.***
OBJECTIVE
Seeking a challenging position as a Cyber Security Analyst, Security Risk Analyst, Unix Administrator, Technical Support Specialist, System Technician/Administrator and/or a Systems Analyst to capitalizing my technical skills and positively impact the company’s performance while attaining personal and professional growth.
QUALIFICATIONS
27 years of Desktop Support, Helpdesk Support and System Analyst experience
Certified in Network Technology
A+ Certification.
Able to handle multiple tasks simultaneously.
Excellent inter-personal and telephone technical support skills.
Flexible and adaptable to a fast-paced and challenging environment.
Knowledge of Hitachi (HCX5000) and Fujitsu PBXs
COMPUTER SKILLS
Desktop and Help Desk: Technical knowledge of desktop operating systems including Windows 95, 98, NT, 2000, XP, Vista, 7, Windows 11,Windows 365 and UNIX, configuration of network, file and print services; technical knowledge of desktop applications such as Microsoft Office 2007, 2010 & 2013, Active Directory Outlook/Exchange, Internet Explorer, PCAnywhere, Installed and configured Lotus Notes in addition to many DOS-based and proprietary packages. Provided SQL support for InSequence programs for HMMA. Installed Blackberry devices and configured to sync with email programs and gave instructions on how to use a Blackberry and emails. Familiarity, through daily use in the last 10 years of Help Desk (Trouble Ticket) applications such as Remedy, Coastguard, Heat Track-It, Hewlett Packard Service Desk and Spiceworks. Contracted with CompuCom, S3 IT Solutions, Bell South and IBM on Wal-Mart, Bruno’s, The Gap and Best Western Hotels Technical Break-Fix, trouble tickets across the state of Alabama. PC refresh projects for Colonial Bank Group, Bell South and Wachovia banks. Worked on Class 2&3 gaming hardware & software for casino style games.
Network: Knowledge of network operating system administration with Windows NT/2000 Server, and Novell NetWare, to include creating and administering user accounts and groups, installing and configuring network printers, managing file systems, performing backups, providing client/server application support, managing and troubleshooting client-side connections, and performing OS service release upgrades (patching). Experienced in the provisioning of DSL- and Ethernet-based subscribers in a public service provider environment; all Cisco-based. Configuring DSL ports for connectivity through Cisco 6100 DSLAM and having basic knowledge of Cisco command prompts. Installed and configured 3270 mainframe settings for Colonial Bank Group.
Hardware: Experience in installing PC’s, HP Proliant Servers, Dell 2550,2650, SAP Servers and POS (Point of Sale Machines), DSL modems and external DSL routers, troubleshooting and repairing PC and server hardware, standalone and network printers, ability to identify system components and assemble functional systems, use meters and lab tools, knowledge of and practice lab safety precautions. Performed installs, upgrades and maintenance on HP, Lexmark and Xerox printers.
Telephone Equipment: basic knowledge of Avaya, Hitachi (HCX5000) and Fujitsu PBXs; configure & assign telephone numbers to apartment communities; add & delete telephone features and troubleshoot phone systems for basic configuration issues.
PROFESSIONAL EMPLOYMENT
Gen3Technology Consulting / Booz Allen Hamilton /Veteran Administration -Cyber Security Analyst Senior / Security Engineer
January 2020 – April 2025
As a Cyber Security Analyst Senior, I provide support as a cybersecurity SME support to the Veterans Administration Office of Information Security/Office of Information Technology (OIS/OIT) assisting them through the Congressional Office of the Inspectors General (OIG) cybersecurity audit cycle. In my role as an audit review team member, is responsible for reviewing all cybersecurity related documentation, in advance of an OIG VA site audit, with the goal of assisting the site(s) in identifying issues in their cybersecurity posture through documented Configuration Management and Continuous Monitoring practices and providing any discrepancies/findings to the site Trusted Agent (TA) and/or Area Manager (AM). The site TA/AM coordinates with site personnel and, combined with ongoing discussion channels with the audit review team, executes remediation of discrepancies in advance of the OIG audit kickoff. I led comprehensive security control assessments under NIST SP 800-53 Rev. 4/5, testing federal systems within the Department of Veterans Affairs for compliance with cybersecurity standards. My manual and automated observations identified compliance gaps and delivered actionable recommendations to address deficiencies, instilling confidence in my ability to manage complex tasks. Reviewed and evaluated FISMA Security Documents, including Privacy Impact Assessments, Risk Assessment Reports, Contingency Plans, Incident Response Plans, Disaster Recovery Plans, POA&Ms, and technical scans (e.g., Nessus, enterprise discovery scans), ensuring federal cybersecurity compliance, identifying vulnerabilities, and supporting audit readiness. Performed detailed audits using Excel templates to validate user accounts and compliance across multiple VA sites. Consolidated data from HRSmart, Active Directory, VistA, and ICAMP to identify discrepancies in user account activity (30, 90, and 180-day periods), such as inactive accounts or delayed terminations. Delivered findings to the VA Lead for stakeholder action and corrective measures. Led pre-audit site readiness activities under the VA Continuous Readiness in Information Security Program (CRISP), conducting NIST SP 800-53 Rev. 4 control assessments and testing across 18 security and privacy families. Validated compliance at Central Alabama VA Medical facilities by collecting evidence, coordinating responses, and compiling PIAs, PTAs, FISMA reviews, and SCAs. Addressed vulnerabilities contributing to material weaknesses in prior audits (FY17) and supported FY19 OIG FISMA/FISCAM audits OIG FY20-FY25 PBC audits by managing enterprise-level reviews, facility audits, and deliverables for seamless execution. Implementing and testing new security features, responding to security incidents, conducting risk assessments, educating staff on security best practices, identifying and implementing cybersecurity measures. IDS/IPS platform was used in detecting and remediation of threats. Performed audits on Active Directory accounts on creation, deletion, last log in, password accounts. Familiar with implementation of Zero Trust Architecture (ZTA), Cloud Security Posture Management (CSPM), and Identity, Credential, and Access Management (ICAM) principles for federal systems.
Knowledge of electronic health record (EHR) system cybersecurity, including data migration, encryption, access control, and interoperability between VA and DoD platforms.
Applied Zero Trust Architecture (ZTA) principles to strengthen access controls, identity management, and network segmentation across VA enterprise systems, supporting secure information exchange and safeguarding patient data during EHR migration.
ASM Research / Veteran Administration- CRISP \ CRM- Cyber Security Analyst February 2017- January 2020
Researched and developed solutions to newly identified and unresolved NIST 800-53 findings utilizing the government risk and compliance (GRC) Risk Vision Platform and EMASS Platforms. Identified and remediated security deficiencies on VA’s network infrastructure. Database platforms and web application servers on a continuous basis. Implemented VA’s configuration management controls to ensure VA systems had appropriate security baseline and current vulnerability patches. Adhered to standardized system development and change management controls for mission-critical systems. Established, maintained and monitored information security policies, procedures, control, techniques and inspection requirements. Prepared for annual inspections from the Enterprise Risk Management (ERM) Team. Developed three VA Facilities’ Information Systems Contingency Plan Assessments (ISCPA) mounted on three different system platforms. Selected by the VA Security Management Division Branch Chief. From 16 CRISP Contractors to prepare a VA Facility for the annual office of the Inspector General (OIG) 2016 FISMA Audit Help to develop two VA Facilities’ Incident Response Plans (IRP) which outlined procedures to protect and restore critical IT services to the CAVHCS VA Medical Center. Uploaded thousands of artifacts to four VA facilities to meet compliance for Security Controls identified in NIST 800-53 revisions 4. Review security control standards as part of Veteran's Administration CRISP initiative. Create pre-site visits' and post-site visits' observation reports regarding sites' ability to meet security standards. Draft Plan of Action and Milestones (POAMs) to help sites remediate and improve security standards. Conduct interviews and gather evidence needed to create / update standard operating procedures (SOPs) for security controls. Implementing and testing new security features, responding to security incidents, conducting risk assessments, educating staff on security best practices, Identifying and implementing cybersecurity measures. Performed audits on Active Directory accounts on creation, deletion, last log in, password accounts. IDS/IPS platform was used in detecting and remediation of threats
ASM Research / Veteran Administration CRISP Cyber Security/System Steward
December 2015 – February 2017
Responsible for solving problems related to security operations for VISIN 7 Systems, 7 systems in total. Conducted system and security evaluations, audits and reviews of installed and planned information systems to identify vulnerabilities, risks and determine corrective actions. Ensure that all systems are compliant with National, Regional and local security guidance’s procedures, policies and requirements. Ensure implementation of Risk Management Framework (RMF), obtain all necessary evidence, and/or create Plan of Action &Milestone (POA&M). Ensure that all Plan of Action and Milestones (POA&M} and all other tasks on the Continuous Readiness Information Security (CRISP) audit prep SharePoint site are updated and current. Correct security deficiencies identified on information Central Analytics and Metrics Platform (ICAMP) reports. Network Enterprise Wellness Tool (NEWT), Office of Inspector General (OIG) findings and Plan of Action and Milestones (POA&M) reports. Writing and outlining recommendations to improve technical information security practices, policies and procedures. Creating and updating Standard Operating Procedures (SOP). Work with ISSO’s Privacy Officers, System Owner’s and any stakeholder in conducting Risk Assessments, Privacy Impacts Assessments, Special Purpose System reviews, ISA/MOU, 6500’s and any other associated security. Provides advice and guidance in implementing IT Security policies and procedures in the development and operation of network systems. Promotes awareness of security issues among the System Owners and ensuring sound security principles are reflected in the organization’s vision and goals. Update Area Manager and key staff on remediation actions taken and current state of security compliance and any changes to the Risk Management program.
Enova Premier –IS Support Specialist September 2013- June 2015
Provide onsite support for all IS functions, including hardware/software troubleshooting, installs, upgrades & ordering of new and replacement IS equipment. Provide printer support on all HPLJ printers & all Zebra & Data Max Thermal label printers. Responsible for all network communications at the site including assigning IP address to workstations, PC’s, laptops & printers. Activate ports to assigned locations for network activity from the network switch. Provide support in CMS/ AS400 set up and print ques. Provide support to the InSequence System which receives the HMMA Broadcast for the ALC Broadcast codes. Set up or modify new ALC codes and part assembly & troubleshoot any InSequence issues from the server and scanning of part labels in Shipping. Responsible for all Halt Errors and observing HMMA Broadcast number of assemblies between HMMA & Enova Premier that can cause the Trigger Alarm to sound off, troubleshoot all phone issues such as new set for new personnel, terminated personnel, DID set up & VM issues. Responsible for all DVR viewing of incidents & Intercom Support throughout the plant, support all GPS support & switching out of all GPS locators on InSequence’s trailers. Over Provide support on all AC units that keep the MDF, IDF, network closet to keep all network equipment cool, support all company IPHONE & Android cell phone issues. Responsible for any conference room video set-up & projection screen setup. Facilitate all instructions sent down from management for special projects or any new developments that require IS support on the other shifts. Monitored Solarwinds Alerts set up for company wide networks. Preformed daily APC checks over all company locations. Monitored all Areohive devices on company network. Set up user’s in Active Directory with rights and permissions pertaining to their job functions.
Tek Systems / Cerner (Baptist Medical Center) - Desktop Support II October 2012 – January 2013
Provided desktop support and moves for Tek System clients. Provided desktop, laptop, printer, blackberry, and server support on Baptist Medical Center. Provided support on Virtual Desktop, mobile nurse’s charts that are connected to wireless networks. Setup computers for classrooms for doctors and nurses to do training.
Yoh Consultants / UPS -Technical Support Agent II April 2012- October 2012
Provided software/hardware support for UPS hub locations. Provided support for desktops, laptops, printers and servers. Provided support for outside UPS customers with new installations of UPS equipment and software and training on how to use UPS hardware & software to run day to day operations. Set up Ergotrons stations at multiple UPS locations in Alabama. Preformed wire management for multiple UPS offices in Alabama.
CGI (Fannie Mae ERM Risk Mgt-Pricing) – L1 UNIX Technical Administrator September 2011- March 2012
Supported production and non-production environments on Solaris; Installation, configuration, and management of middleware technologies including application servers (Sun Application Server, Glassfish, and OAS), MQ, Message Broker, Subversion revision control repositories. Provide support for LDAP based identity and access management. Message Broker management including Queues and Execution Groups. Maintain and develop scripts using standard Unix Shell scripts, in corn and bash shell Redhat and Solaris. Performed jobs in Oracle 10i/Netezza database within Valuation Net. The following utilities were used to perform the listed tasks: Putty, Toad, DB Visualizer, Text pad, Remote Desktop, WINNSUPP and Hummingbird to perform Quarterly and Monthly close for various financial groups. Create Incident and Change request in a Remedy environment.
K-Force Professional Staffing (Environmental Protection Agency) – Desktop Support Engineer July 2009 – September 2011
Responsible for the onsite support of CTS – Dell equipment such as workstations, laptops and HP printers provided by the EPA for the EPA staff. Proficient in working in a Remedy trouble ticketing system. Responsible for all assent inventory on site that is tracked in Remedy. Troubleshoot all Lotus Notes issues that are reported by EPA staff. Configure all Blackberry and IPhone devices to Lotus Notes email system. Configure all Verizon air cards to users that travel with EPA supplied laptops. Install all EPA approved software that is required or needed to users. Provide any break-fix support that is required such as upgrades, deployments and reimaging of EPA machines.
Tata Consulting Services (Kimberly Clark) – Site Support Engineer May 2008 - July 2009
Supported 1250 site users and 700 offsite users in a HP environment. Provide break-fix support for HP laptops, desktops, printers and servers. Build images for laptops and desktops in the Kimberly/Clark environment. Build machine accounts in Active Directory with or without restricted access. Responsible for training and deployment projects that require new or used laptops for end users. Installing MS Vista over XP machines throughout Kimberly/Clark campus. Configure wireless access points for end users to connect to the KC wireless network. Configure soft tokens for remote access while traveling. Responsible for all surplus equipment that is off HP warranty status roadmap. Support remote users in a Net Meeting environment to troubleshoot user’s issue off site. All service tickets are generated and tracked in Hewlett Packard Service Desk.
SAI People Solutions (Coca -Cola Inc.) – Security Administrator October 2007 – April 2008
Responsible for setting up of all North America and Canadian new users and terminated users in Active Directory, Lotus Notes, SAP, Unix, AS400 and other proprietary applications developed by Coca – Cola. Set up and troubleshoot Soft token access through AT&T broadband services. Reset passwords and provided user access to Coco-Cola business units.
API Systems (Sanofi-Aventis} – IT Support Technician July 2007- September 2007
Accountable for all IT operations in the facility including ongoing projects, upgrades, installations, desktops & printer support. Maintain video and web conferencing equipment through ISDN lines connections. Programmed Avaya VOIP data phones. Punched down new network and phone ports to expand to new areas of the facility. Provided all Blackberry Support to all employees in the facility. Worked in Remedy Ticket environment to view and document work performed and asset management of new and returned equipment.
Tek Systems (Center of Disease Control) – Level II Technician November 2006- June 2007
Assisted in the Laptop Standardization and Encryption Project (LESP) for the CDC. Upgraded over 4000 Laptops to Windows XP. Encrypted over 4000 Laptops with Point Sec encryption software by installing and configuring standard client software to include Norton Antivirus client, Office 2003, Adobe Acrobat Standard, Citrix Client, Visual Basic, and Visio. Ran image on laptops using Windows Pre Installation Disk/Norton Ghost with the standard ITSO XP Image. Provided assistance to customers with wireless network setup for Laptops. Trained customers to use current ITSO Image
Multi-Media Games Inc – Site Technician April 2006- November 2006
Installed & supported Windows XP and gaming software for Class 2&3 casino style games. Maintained desktop support of XP machines and different software packages that allowed customers to play casino machines. Installed Touch ware software, Touch screen monitors, 1.2.1 gaming software, Networking games to server and cabling. Migrated old machines to Windows XP and new gaming software.
S3 IT Solutions - IT Hardware & Software Consultant December 2005- April 2006
Assisted XP migration project over the state of Alabama. Migrated Colonial desktop, laptops and servers from windows 2000 and server 2000 to windows XP and server 2003. Installed diverse software packages as it related to users. Re-imaged desktops, laptop and servers through ghost software. Configured user’s emails to MS Outlook/Exchange. Configured and installed Blackberry and software to user’s email client and gave instructions on how to utilize it. Provided desktop support on newly installed machines and software. Installed and configured 3270 mainframe settings for Colonial Bank Group.
CompuCom Systems - System Analyst/ Field Support Engineer June 2004-January 2006
Provide field support for desktops, laptops, servers and printers. Worked on migration projects and technical break-fix with the following companies: Bell South, IBM, Wal-Mart, Bruno’s, The Gap, Rheems, Best Western Hotels and Wachovia. Technical Break-Fix, trouble tickets across the state of Alabama. Experience in installing PC’s, HP Proliant Servers, Dell 2550,2650,SAP Servers and POS (Point of Sale Machines), DSL modems and external DSL routers, troubleshooting and repairing PC and server hardware, standalone and network printers. Installed Microsoft Office Suite and configured on Windows XP systems. Configured and installed Blackberry and software to user’s email client and gave instructions on how to utilize it.
QualiSys Technologies - System Administrator / Help Desk Support Engineer/ Customer Support May 2002- June 2004
Provide technical support which handles all the southeast region customer support calls for all DSL customers and customers for QualiSys DSL products. Documented all customer phone calls in CRM applications and scheduled appointments for technicians. Performed in town DSL installations and service calls to customer’s residence. Managed call center customer credits, adjustments, complaints and problems with services. Ordered supplies for technicians to service customer’s needs Configure & assign telephone numbers to apartment communities; add & delete telephone features and troubleshoot phone systems for basic configuration issues.
McKesson Information Solutions (Baptist Medical Center) - Help Desk Analyst/Computer Operations October 2001- May 2002
Provided level I and II technical support for Baptist Medical Center. Provide support for Windows 95, 98 and 2000 pro. Reset passwords gave support on hospital software. Ran backup tapes on daily operations. Worked in a Novell Network environment. Reset user access through UNIX administrative environment.
Compaq Corporation (BellSouth Internet Services) - Helpdesk Technician July 1999-September 2001
Provided Internet technical support, helped customers install and configure DSL modems and set up internet accounts. Troubleshot DSL issues related to customer modems and PC related problems. Set up customer’s emails, reset emails and add additional email addresses to their account. Customers used Windows 95, 98, ME, 2000 and Macintosh OS 7 and 8.
EDUCATION
CompuCom Systems \ HP & Dell Training on Desktops, Workstations & Notebooks
January 2005
CompuCom Systems \ Xerox Training on Xerox Printers
May 2005
Microsoft Certified Systems Engineer/Certifiable, Qualisys Training Class
Jan. 2003- June 2004
Network Technology Systems, Advanced Career Training, Atlanta, GA
Nov. 2000-Sept. 2001
Logistics Support Certification, Quartermaster Supply School, Ft Lee, VA
Aug. 1989-April 1990
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