Office Coordinator with 15+ Years Experience

Christina M. Brown

Phone: 804-***-**** E-mail: *********@*****.***

Objective: Over 15 years of responsible corporate experience as an Office Coordinator with a proven accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

Work History:

Office Coordinator

June 2003 to Present

Riverside Health Systems – Riverside Hospice and Homecare Services, LLC.

Warsaw, Va.

Assist Nurse Manager and Case Manager with special projects, power point presentations, reports and business letters as needed.

Maintain and ensure accuracy of all patient files ensuring HIPPA and confidentiality

Perform Payroll responsibilities as well as Handle and Reconcile Petty Cash

Ensures that the Case Manager has all documentation needed for the Case Conference weekly using the PPS Plus V6 software

Enter and maintain patient information in EPIC / I care (Superuser)

Use and maintain MCKESSON Supply Management online

Peer to peer relationship building

Ensuring all Verbal Orders and Plan of Care’s are sent out for signature, follow up according to Policy.

Mileage reimbursements for the office employees monthly

Intake for incoming home health referrals

Verify patient insurance using Availity.com, MYCGS, Sentara and host of other insurances.

Maintain/obtain authorization for greater than 150 patients.

Insurance appeals; making, following up, etc.

Updates Physician information and obtains information for new physicians that need to be added

Fill requests for information on patients from Insurance Companies, Doctor’s and/or Lawyer’s offices

Verify Medicare eligibility using the IOWA Medicare ELGH line (CAHABA). Verify Medicaid eligibility through DMAS website, Request Medicaid authorization using Medecision KEPRO

Use EXCEL, WORD, PowerPoint, Internet, Intranet and Microsoft Exchange and Outlook

Multitask (i.e.: Answer multi-line telephone, faxing, copying, printing, filing, upkeep of office and medical supplies as well as delivering and picking up mail for the office).

Administrative Assistant

May 2002 to June 2003

Riverview Orthopaedics, LLC.

Tappahannock, Va.

Patient entry, Make and confirm appointments for patients as well as assist them in filling out their health questionnaires and answering any insurance questions that they might have

Fill requests for information on patients from Insurance Companies, Doctor’s and/or Lawyer’s offices

Insurance Verification, Insurance claim status checks

Reconcile petty cash

Assisting Office Manager as needed

Created envelopes, Patient Registration forms, and Health Questionnaires and Fax cover letters.

Multitasked (i.e.: Answered multi-line telephone, filing, faxing and copying)

Service Center Associate 2 – Lockbox Processing

April 2001 to March 2002

First Union National Bank – Wachovia

Richmond, Va.

Re-associated customer’s checks to the appropriated documents

Mailed out the customers’ reports and processed mail

Wrote and verified deposit tickets for each customer’s account

Implemented a suggestion program that was used service center wide

Service Center Associate 2 – Incoming Returns Exception Processing

September 2000 to April 2001

First Union National Bank – Wachovia

Richmond, Va.

Processed and charge-back return deposited items to the appropriate account utilizing a TRIPS Software System

Researched incoming items using various TRIPS Software Systems ensuring accuracy and efficiency

Awards, Honors and Activities

Led meetings, created agendas and meeting minutes, organized meetings, met with community representatives and teachers, initiated ideas for the Head Start Program while acting as President and Secretary of both the Northern Neck Head Start Policy Council and the Northern Neck Head Start Parent Committee for two years.

Holds position on the Employee excellence committee.

Volunteer my time and assistance at a local daycare.

Education

1997 – Academic Diploma - Essex High School

2006 – Certificate – Riverside Medical Terminology for Non-Clinicians

2008 – Certificate – Riverside Office Professional Series Classes

References

Available upon request

Contact this candidate