Customer Service Professional with Paralegal Skills

Miasherie Penn

**** ******** ***#*

Cincinnati, Ohio-45223

●513-***-**** ************@*****.***

Objective

I am an oriented professional and highly eager to apply in Customer Service. I recently enrolled at Beckfield College-Tri County Campus, where I majored in Paralegal Studies. I am looking forward to launching a successful career with an organization that will capitalize customer service, while offering opportunities for ongoing professional growth in exchange for a solid work ethic, integrity, loyalty, and commitment to superior performance.

Work history

Opportunity to Succeed – Cincinnati, Ohio

HHS/Home Health Aide/ March-2006/ July-2010

My responsibilities were to maintain high functional and low functional clients. I worked at a home that had a placement total of four clients. Three out of four were high functional and one out of four was low function. (Meaning mobility and non-mobility). My description was to make sure I attend to each client's needs such as, preparing meals, feeding, bathing, Setting daily events, some outings, meditation disbursement, and recording daily activities etc.

CVS Pharmacy- Cincinnati,Ohio

Customer Service/ September 2010/ April- 2014

My responsibilities were front line cashier and making customers and my job ethic my first priority. Also working in the call center for the pharmacy placing refills and giving feedback to customers needs.

Diversions Call Center- Cincinnati, Ohio

Customer Service Representative/ October 2014/ January- 2017

My responsibilities was to manage product and sales and appointment settings making sure I'm completing outgoing and incoming calls. Giving the proper advice to the customer as needed. If there was a technical issue that was out of my reach I would then send the caller to technical support. I was trained to try and navigate the callers issue in the event that the issue was out of my control I would send the caller to technical support and or whatever option as needed. PennTaxOverages- Cincinnati, Ohio Customer Service Representative/ February -2017/March- 2020 My responsibilities were doing outbound calls to clients that lost their homes to the bank. I would speak with the client on redeeming their funds back from the bank. If the client agrees to allow our company to represent them in retrieving all monies owed to the client then I would schedule a time and date for the notary to go out to their home to sign all paperwork for our company to proceed.

Billing Rep. August 4th 2020/Nov 11th 2023

My responsibilities daily was taking inbound calls while navigating through the system to resolve the issue of the call. While showing empathy towards the customer solving the problem at hand. I also applied payment to the account that the customer has issued.

Education

Beckfield College/ Tri-County Campus / 2016-2018

Studies: Paralegal Studies- Computer Tech/ Completed Some College

High School Diploma Program/ Garrison Global Academy

Graduated with Honors in 2015/ GPA 3.6

Awards and Acknowledgements

I was acknowledged with honors through Garrison Global Academy top of the class of 2015.

I Also took Computer Technology Classes in College/ 2016.

I took a Customer Service Training Course through the Church of Christ.

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