Clear and Reliable Multitasker with Customer-Focused Service

Renee Scott

Bethesda, MD

*******@*****.***

+1-240-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeping

Onley Memory Care-Olney, MD

April 2024 to Present

• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens

• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction

• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules

• Responded promptly to guest requests for additional amenities or services in a courteous manner

• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution

• Followed established safety procedures when handling cleaning chemicals and equipment

• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment

Process Management Specialist

Carey International-Frederick, MD

July 2022 to Present

Data entry call center environment inbound and outbound calls input reservation information for transportation email clients and passengers collect payments use Outlook and all Microsoft Office communicate with drivers and dispatchers problem solving. Quality Control making transportation arrangements over the phone with service providers all over the world. Creating Customers Accounts Google Maps is essential with this position Calculating the distance between the pick up point to final destination.

Patient Service Representative

Covance-Gaithersburg, MD

October 2019 to June 2020

data entry. Inputting patient information in seibel approval for co pay assistance Shift Manager

CVS Pharmacy-Gaithersburg, MD

March 2017 to June 2018

Manage the store, 8 employees under me. Handle cash, maintain the safe customer satisfaction Housekeeper/Laundry

Sport and Health Club-Bethesda, MD

January 2015 to July 2016

• Va cum floors, wash towels shower curtains mop hall ways office rooms, cleaning windows bathrooms folding

Quality Assurance Specialist

ACS State and Local Solution-Germantown, MD

February 2008 to April 2011

Downloading camera images in the speeding camera in several states.

• Quality Control

• Data Entry

• Maintain Records

Bookkeeping/Processor

Wolpoff & Abramson-Rockville, MD

February 2000 to February 2008

Data Entry

• Process payments

• Research of Clients Information to collect monies owed Education

High school diploma

University of Phoenix-Online Campus - Phoenix, AZ

September 2023 to Present

Diploma in Medical Assistant

Everest Institute - Silver Spring, MD

2012

High school diploma in General Studies

Magruder High School - Rockville, MD

September 1985 to June 1989

Skills

• Crew Member

• Fast Food

• Food Service

• Shift Lead

• Shift Supervisor

• Team Member

• Quality Assurance

• Bookkeeping

• Store Management Experience

• Laundry

• Hospital Experience

• Front Desk

• Medical Office Experience

• Customer service

• Insurance Verification

• EMR Systems

• Medical Billing

• Medical Terminology

• Medical Records

• Medical Scheduling

• HIPAA

• Driving

• Travel planning

• Process management

• Medical records

• Typing

• Bookkeeping

• Cold calling

• Order entry

• Clerical experience

• Customer service

• Cash handling

• Records management

• Front desk

• HIPAA

• Data collection

• Quality control

• Cash register

• Hospital experience

• Office management

• Shift management

• Quality assurance

• Store management

• Research

• Medical terminology

• Windows

• Negotiation

• Medical office experience

• Medical administrative support

• Computer skills

• Supervising experience

• Transportation management systems

• Financial services

• Hospitality

• Google Suite

• Cleaning

• Hotel experience

• Driving

• Administrative experience

Certifications and Licenses

Driver's License

June 2017 to June 2024

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