Customer Services

Xena Smith

Phone: *** - *******

Email: ***********@*****.***

Ability Summary

Dedicated and reliable Customer Service Representative with experience delivering exceptional customer support and maintaining efficient warehouse operations. Skilled in managing customer inquiries, resolving issues promptly, and ensuring accurate order fulfillment. Adept at coordinating logistics, inventory management, and operating warehouse equipment. Known for strong communication, problem-solving abilities, and a team-oriented attitude. Committed to providing outstanding service while maintaining safety and productivity. Employment History

07/2025 -

12/2025

Vehicle Inspector/Service Attendant

Enterprise Car Rental, St. Thomas

• Inspect vehicles: Check for damage (like scratches or dents) before a customer picks up a car and again when it is returned. Wash the interior and exterior, including windows, floors, and mats. Check and maintain fluid levels, tire pressure, and other basic mechanical features.

• Prepare for rental/track inventory: Ensure vehicles are clean, fueled, and have all necessary features operational before being given to a customer. Update the rental car inventory in the system as vehicles are rented out and returned.

• Assist customers: Help customers with their rental needs, explain rental agreements, and process reservations and payments. Verify customer information and credit cards, and process payments or refunds. Answer questions about vehicle availability, rates, and rental policies. Address customer concerns and assist with any problems or emergencies that arise

• Upsell services: Offer additional products like insurance or mileage packages. Obtain necessary signatures and ensure all documents are completed accurately.

08/2024 -

01/2025

Warehouse Associate

Macy's, Stone Mountain, GA

• Unloaded, sorted, and organized merchandise received from vendors and shipments to ensure efficient stock replenishment.

• Picked, packed, and prepared orders for delivery or store transfer, maintaining accuracy and attention to detail.

• Performed inventory counts and maintained accurate stock levels using warehouse management systems.

• Maintained a clean, organized, and safe work environment by adhering to safety protocols and procedures.

• Assisted with receiving, inspecting, and documenting incoming shipments to ensure quality and accuracy.

• Completed all processing and receiving activities in accordance with productivity standards and timelines.

• Collaborated with other team member to achieve sales goals and maintain a positive work environment.

• Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.

02/2023 -

06/2024

Buffet Attendant

Delta Sky Club, Stone Mountain, GA

• Refilled cooked and cold food items at the buffet and ensure all stations have the appropriate serving utensils.

• Monitored food levels at the buffet and partnered with the culinary team to restock food items.

• Provided the highest standard of customer service and respond to guest inquiries.

• Wiped and cleaned all service stations and follow all health and safety procedures.

• Trained all new onboard employees.

10/2022 -

12/2022

Voter Registration Clerk

Gwinnett County Voters Registration Elections, Lawrenceville, GA

• Assisted the Election Supervisor after election days to prepare for certifying the election results.

• Assisted other election personnel by greeting citizen at the counter, assisting with voter registration inquiries, answering the phone performing other general office duties.

• Entered data from voter registration applications.

• Pulled and filed new, deleted or transferred registration cards.

• Verified information on change/confirmation and precinct cards.

• Stayed current on election laws and regulations. 03/2020 -

10/2020

Enumerator Census Taker

Census Bureau, St Thomas, VI

• Conducted door-to-door surveys to collect accurate demographic information from residents in designated neighborhoods.

• Explained the purpose and importance of the census to respondents, ensuring their understanding and cooperation.

• Distributed and collected census questionnaires, assisting respondents with any questions or difficulties.

• Maintained detailed records of interactions, completed questionnaires and survey progress.

• Followed strict confidentiality protocols to protect respondent information.

• Managed time survey completion targets.

• Addressed and resolved respondent concerns or issues in a professional and courteous manner.

• Collaborated with team members and supervisors to ensure comprehensive coverage of assigned areas.

• Adhered to all safety guidelines and procedures during fieldwork. Education History

General High School Curriculum

High School Diploma

Davenport West High School, Davenport, IA

Detailed References

References Available on Request

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