Multitalented Care & Customer Service Professional

Madison Surette ** Convent Street, North Sydney, NS, B2A 3A3

902-***-****, ***************@*****.***

Profile Summary:

Self-motivated, eager to learn and complete new roles and opportunities.

Experience in working with the public and performing customer service roles.

Valid Class 5 driver's license with own vehicle for transportation.

Effective with working independently or with a collaborative team.

Continuously available for various shifts, schedules, or overtime.

Effective communication, social skills, and interpersonal skills.

Skills:

WHMIS and OHS certificates

Standard First Aid AED CPR “C”

Dementia: Understanding the Journey Certificate

Work History:

• Air Cadets 591 Dunlap squadron in Sydney Mines from 2011-2019

CCA – Northside Community Guest Home, North Sydney, NS – July 2021 to November 2021

-Assisted nursing staff in performing personal care, client safety, feeding, and recreational activities.

-Completed detailed documentation and charting.

-Worked flexible schedule and extra shifts.

Cashier – Sobeys, North Sydney, NS – March 2020 to June 2021

-Worked flexible schedule and extra shifts to meet business needs.

-Helped customers complete purchases, locate items and join reward programs.

-Answered questions about store policies and addressed customer concerns.

-Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

-Performed cash, card and check transactions to complete customer purchases.

Cashier- McDonalds, North Sydney, NS – May 2019 to December 2019

-Restocked and organized merchandise in front lanes.

-Worked closely with shift manager to solve problems and handle customer concerns.

-Completed inventory counts and ordered merchandise.

-Performed cash, card and check transactions to complete customer purchases.

• Licensed Practical Nurse, Sydney, NS, Cape Breton Regional Hospital — July 2022 to April 2023

-Assisted with activities of daily living, assisted with feeds and transfers of patients

-Medication administration of all ages

-Initiation and insertion of intravenous therapy including administering intravenous antibiotics

-Documentation of caretaking of patients

• Licensed Practical Nurse, Breton Ability Centre, Sydney NS, June 2023 to present

-Medication administration of clients

-Assisted with feeds

-Managing clients money

-Maintain relationships and rapports with staff, clients and management

-Completing surge training to help further my education

-Working with individuals with physical, mental, and intellectual disabilities

-Assisting clients with their everyday needs

-Using Canada’s Food Guide to help meet their healthy needs

Education:

Memorial Composite High School – Grade 12 Diploma, Sydney Mines, NS, June 2019

Nova Scotia Community College – Diploma – Practical Nursing, Sydney, NS, June 2022

References: Available upon request

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