Motivated Remote-Ready Customer Service Specialist

Crystal Mitchell

Asheville, NC *****

*******.********@*****.***

+1-828-***-****

Professional Summary

Motivated and compassionate, dedicated to providing excellent service and contributing to a strong teamwork environment. Im also skilled in many different areas and enjoy learning new skills. Authorized to work in the US for any employer

Work Experience

Cashier

World Market Center-Asheville, NC

Cashier/Sales Associate

Dennys Pawn Shop

-Arden, NC

January 2022 to August 2023

• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval

• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks

• Maintained an organized filing system for physical documents related to the entered data

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

• Developed strong relationships with key clients through regular communication and personalized support

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks

• Maintained an organized filing system for physical documents related to the entered data

• Researched industry standards and best practices related to accurate and efficient data entry techniques

• Maintained up-to-date knowledge of relevant software applications used for effective management of data entry tasks

• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval

• Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a regular basis

• Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact

• Collaborated cross-functionally with internal teams such as marketing, operations, and finance to ensure seamless execution of client projects

• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc

• Provided ongoing product training to clients, enabling them to maximize the value of their purchases

• Utilized social media platforms such as LinkedIn to prospect for new leads and engage with potential customers

Fulfillment Associate

Target

-Asheville, NC

October 2019 to November 2021

In Fulfillment I picked up items completed orders that were placed online and prepared them for pickup or pack them to be mailed.

Peer Support Specialist

JRC-

Asheville, NC

January 2018 to December 2019

· Supported individuals in recovery through mentorship and guidance.

· Provided encouragement, accountability, and resources to help meet personal goals.- Documented interactions and progress according to program standards.

Medical Assistant

Pardee Family Medicine

-Etowah, NC

2014 to 2016

Server (Dining Service)

GIVENS ESTATES

-Asheville, NC

July 2014 to October 2014

JOB DUTIES:

*served residents with exceptional service

*cleaned and stocked dinning rooms

*stocked kitchen

*assisted with making trays for residents who ate in room

(staffing Agency Position)

Pardee Family Medicine

January 2012 to December 2013

Medical Assistant

PARKWAY MEDICAL GROUP

-Asheville, NC

June 2009 to October 2012

JOB DUTIES:

•Worked in fast-paced fully electronic multi-site family practice office with eleven practitioners

• Roomed patients, collected vitals and health histories

• Performed EKGs, Pulmonary Function Testing, and injections

• Assisted providers with minor procedures

• Performed phone triage, refilled prescriptions, returned callbacks

• Stocked and cleaned exam rooms and facility

• Administered patient education

• Scheduled appointments and handled administrative duties

Education

Diploma in Medical Assisting

KING'S COLLEGE Charlotte-Charlotte, NC

September 2008 to June 2009

High school diploma or GED

Buncombe Community School-Swannanoa, NC

2008

Skills

• Phone Etiquette

• Insurance prior authorization

• Adaptable

• Transcription

• Grammar Experience

• Word processing

• Attention to detail

• Writing skills

• Case management

• Inventory management

• Mixture and solution calculations

• Blood sampling

• Communication skills

• QuickBooks

• Team-oriented and reliable

• Clerical experience

• Caregiving

• Cash register

• Administrative experience

• Works well under pressure

• Quality Assurance

• Organizational skills

• Sliding fee scale management

• EMR (EMDs, Athena, Simple Practice). Microsoft Office: word, power point, spreadsheets & excel. Experienced with QuickBooks also.

• Prescription labeling

• Medical records

• HIPAA

• Customer service

• Time Management

• Computer Operation

• Appointment scheduling

• Pharmacy customer complaint resolution

• Ability to work under pressure

• Triage

• Patient-focused care and support

• Microsoft Office

• Office Administration

• Problem-solving

• Office Management

• Serving

• Microsoft Word

• Leadership

• Basic life support

• Sales

• Disinfection procedures

Languages

• English

Certifications and Licenses

Medical Assistant

May 2009 to Present

Groups

Charlie's Angles- Volunteer (Animal Shelter)

2015 to 2023

• Assisted with any jobs the employees needed

• Time Management

• Recorded phone call messages

• Spent quality time with animals

• Stocking

• Maintained clean workspace

Additional Information

• PERSONAL REFERENCES

Lindsey Ragsdale

- Asheville, NC 1-828-***-****

Camellia Austin, RN

- Asheville, NC 1-828-***-****

Contact this candidate